Strategic Operations Analyst: Data-Driven Change Leader

Jobtailor; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks an detail-oriented operations professional to support QA, data analysis, and strategic initiatives. The role emphasizes change management, developing presentations, and maintaining process documentation.

You will collaborate with senior leadership and cross-functional teams to drive operational excellence, translating data into actionable insights for business decisions.

Qualifications

• Bachelor's degree from an accredited university.
• Strong attention to detail and organizational skills.
• Experience in quality assurance, data analysis, or process improvement.

Responsibilities

• Perform daily quality assurance and hygiene checks for professional services opportunities.
• Audit professional services opportunities for accuracy and compliance.
• Manage the shadow process to replicate data.
• Maintain and update templates and process documentation.
• Serve as the operational subject matter expert for process and policy in selling services.
• Develop and conduct change management and enablement for internal stakeholders.
• Provide ongoing analysis of business performance to support daily operations.
• Design and interpret key performance metrics and deliver insights and recommendations.
• Assist in developing and delivering presentations for senior executives.
• Support strategic initiatives, including evaluating areas of opportunity for the business.
• Troubleshoot operational issues and propose system or process changes to address root causes.
• Prepare analysis and recommendations for strategic decision-making.
• Provide after-hours month-end and quarter-end support.

Skills

Quality Assurance

Data Analysis

Change Management

Advanced Excel Skills

Google Sheets Skills

Presentation Development

Process Documentation

Performance Metrics Design

Operational Troubleshooting

Compliance Auditing

Education

Bachelor's Degree

Tools

Salesforce CRM

Google Docs

Excel

Google Sheets

Job description

Jobtailor seeks an detail-oriented operations professional to support QA, data analysis, and strategic initiatives. The role emphasizes change management, developing presentations, and maintaining process documentation.

You will collaborate with senior leadership and cross-functional teams to drive operational excellence, translating data into actionable insights for business decisions.