Strategic Operations Account Manager - Contract Logistics

Forward Air Corporation; Union City (CA); On-site; USD 83,000 - 90,000; Full time

Job summary

Forward Air Corporation in Union City, CA seeks an Operations Account Manager - Contract Logistics to coordinate and execute high-quality domestic freight solutions. You will manage shipments from planning through delivery, negotiate rates, control costs, and provide real-time updates to customers.

Role requires on-site work with occasional travel; opportunity includes growth in a fast-paced logistics environment focusing on accuracy, compliance, and stellar customer service.

Qualifications

• Education: High school diploma or GED/equivalent required; associate or bachelor’s degree preferred.
• Certification/Licensure: None required; industry-related certifications a plus.
• Five (5) years freight forwarding operations or account management experience preferred.
• Strong understanding of domestic transportation, routing, and service-level requirements.
• Ability to multi-task in a fast-paced environment while maintaining high accuracy and attention to detail.
• Excellent communication, customer service, and relationship-building skills.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

Responsibilities

• Plan, quote, enter, direct, and monitor domestic shipments from initiation to delivery.
• Ensure all customer instructions, service requirements, and operational notes are accurately entered into the system.
• Confirm all shipment milestones are present, properly sequenced, and updated throughout the lifecycle of the shipment.
• Collaborate with the operations team to determine optimal routing that meets the required service level.
• Negotiate rates with vendors and secure spot quotes as needed to support customer opportunities.
• Accrue vendor costs, reconcile variances, and resolve discrepancies in a timely manner.
• Prepare and send invoices to customers with full accuracy and supporting documentation.
• Ensure freight and documentation comply with all security, TSA, and company compliance programs.
• Track and monitor the entire process of cargo movement and provide customers with timely updates on movement details.
• Communicate proactively with internal teams, carriers, and customers to ensure issue escalation and resolution.
• Maintain organized shipment files, documentation, and audit-ready records.
• Identify opportunities to streamline workflows and enhance customer experience.
• Support operational projects, continuous improvement efforts, and cross-functional initiatives as needed.
• All other duties as assigned to meet evolving business needs.

Job description

Forward Air Corporation in Union City, CA seeks an Operations Account Manager - Contract Logistics to coordinate and execute high-quality domestic freight solutions. You will manage shipments from planning through delivery, negotiate rates, control costs, and provide real-time updates to customers.

Role requires on-site work with occasional travel; opportunity includes growth in a fast-paced logistics environment focusing on accuracy, compliance, and stellar customer service.