Strategic Oncology Customer Success Lead

Symmetrio; United States; À distance; USD 110 000 - 160 000; Plein temps

Résumé du poste

Symmetrio seeks an experienced Customer Success Manager to lead strategic relationships with healthcare clients and ensure maximum value from the platform. You will own a portfolio of oncology customers post-implementation, driving adoption, satisfaction, retention, and long-term growth across executive, clinical, operational, and IT stakeholders.

This role requires deep healthcare technology experience, exceptional relationship skills, and the ability to collaborate with Sales, Clinical,

Qualifications

• Bachelor’s degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
• 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
• Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.

Responsabilités

• Serve as the primary relationship owner for assigned health system and oncology practice customers.
• Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
• Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
• Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
• Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
• Identify customer risks early and coordinate internal resources to ensure successful resolution.
• Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
• Gather customer feedback and translate insights into product enhancement opportunities.
• Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
• Develop strategic success plans with measurable objectives for each customer.
• Represent the organization at customer meetings, conferences, and industry events.

Connaissances

Customer Success

Strategic Account Management

Healthcare IT

Client Services

Executive relationship management

Communication

Presentation

Relationship building

Formation

Bachelor's degree

Clinical degree (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist)

Description du poste

Symmetrio seeks an experienced Customer Success Manager to lead strategic relationships with healthcare clients and ensure maximum value from the platform. You will own a portfolio of oncology customers post-implementation, driving adoption, satisfaction, retention, and long-term growth across executive, clinical, operational, and IT stakeholders.

This role requires deep healthcare technology experience, exceptional relationship skills, and the ability to collaborate with Sales, Clinical,