Strategic Onboarding & Partner Integration Lead

Qcells North America; Santa Clara (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Hanwha Q CELLS America Inc. (HQCA) seeks a Manager, Onboarding & Integration to lead high-impact onboarding and integration projects, report to the Director, Dealer Experience, and shape partner operations. This senior role drives process improvements for business partners and cross-functional alignment.

Based in Irvine, SF, or Teaneck with in-office schedule at manager's discretion, remote work may be considered for exceptional cases; travel may be required.

Qualifications

• Bachelor’s degree and 8–10+ years in customer service, operations, account management, business administration, training & development, or related roles.
• Proficiency with CRM software such as Salesforce, Confluence, JIRA, and Microsoft Office suite.
• Superior critical thinking, multitasking, and organizational skills.
• Exceptional verbal and written communication abilities, with the capacity to explain complex concepts clearly and concisely.
• Proven leadership skills with a track record of successfully managing teams and projects.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Demonstrated ability to drive strategic initiatives and operational improvements.

Responsibilities

• Lead and optimize the installer’s back-office processes, ensuring efficient handling of inquiries about EnFin partnership requirements.
• Oversee and enhance the partner offboarding management process, including intake, triage, escalation, follow-up, reporting, quality assurance, and review to ensure timely and effective resolution.
• Direct the onboarding process, building and maintaining strong relationships that drive partner success by staying attuned to customer needs, industry trends, and market developments.
• Collaborate with cross-functional teams to manage and enhance Business Partner agreements and processes organization-wide.
• Partner with project managers and the risk manager to ensure seamless onboarding and integration of new business partners.
• Conduct comprehensive risk assessments during onboarding and continuously monitor partner risk throughout the partnership lifecycle.
• Ensure onboarding requests are processed efficiently within Service Level Agreements.
• Validate banking account information for partners through the ACH portal.
• Review and ensure compliance with contracts and business documents.
• Maintain an in-depth understanding of the organization's products, services, procedures, and policies.
• Analyze business partner feedback and recommend operational enhancements.
• Develop and maintain robust business partner reporting systems, as well as manage internal stakeholder reporting tasks.
• Lead, mentor, and manage a team of onboarding coordinators, providing guidance, training, and support to ensure team success and professional development.

Skills

Leadership

Communication

Critical thinking

Multitasking

Organizational skills

Analytical skills

Project management

Team leadership

Strategic thinking

Operational improvements

Education

Bachelor’s degree in business administration, economics, project management, or related field

Tools

Salesforce

Confluence

JIRA

Microsoft Office

Job description

Hanwha Q CELLS America Inc. (HQCA) seeks a Manager, Onboarding & Integration to lead high-impact onboarding and integration projects, report to the Director, Dealer Experience, and shape partner operations. This senior role drives process improvements for business partners and cross-functional alignment.

Based in Irvine, SF, or Teaneck with in-office schedule at manager's discretion, remote work may be considered for exceptional cases; travel may be required.