Hybrid Onboarding & Integration Lead

Qcells North America; Irvine (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Hanwha Q CELLS America Inc. is seeking a senior Manager of Onboarding & Integration to lead business partner onboarding and integration initiatives from its Irvine, CA, or San Francisco, CA, or Teaneck, NJ offices.

This role reports to the Director, Dealer Experience and focuses on optimizing back-office processes, onboarding, and risk management to drive partner success. You will lead a team of onboarding coordinators, collaborate with cross-functional teams, and ensure SLA-driven onboarding

Qualifications

• Bachelor's degree and 8–10+ years in customer service, operations, account management, business administration, training & development, or related roles.
• Proficiency with CRM software such as Salesforce, Confluence, JIRA, and Microsoft Office.
• Strong leadership, multitasking, and organizational skills.
• Exceptional verbal and written communication abilities, with the capacity to explain complex concepts clearly and concisely.
• Proven leadership skills with a track record of successfully managing teams and projects.

Responsibilities

• Lead and optimize the installer's back-office processes for EnFin partnership requirements.
• Oversee and enhance the partner offboarding management process, including intake, triage, escalation, and reporting.
• Direct the onboarding process, building relationships to drive partner success.
• Collaborate with cross-functional teams to manage Business Partner agreements and processes.
• Partner with project managers and the risk manager to ensure seamless onboarding and integration.
• Conduct comprehensive risk assessments during onboarding and monitor partner risk.
• Ensure onboarding requests are processed efficiently within SLAs.
• Validate banking account information for partners through the ACH portal.
• Review and ensure contracts and business documents comply.
• Maintain understanding of the organization's products, services, procedures, and policies.
• Analyze partner feedback and recommend operational improvements.
• Develop and maintain partner reporting systems and internal stakeholder reporting tasks.
• Lead, mentor, and manage a team of onboarding coordinators.

Skills

Salesforce

Confluence

JIRA

MS Office

Leadership

Project management

Communication

Data analysis

Strategic thinking

Education

Bachelor's degree in business administration, economics, project management, or related field

Tools

Salesforce

Confluence

JIRA

MS Office

Job description

Hanwha Q CELLS America Inc. is seeking a senior Manager of Onboarding & Integration to lead business partner onboarding and integration initiatives from its Irvine, CA, or San Francisco, CA, or Teaneck, NJ offices.

This role reports to the Director, Dealer Experience and focuses on optimizing back-office processes, onboarding, and risk management to drive partner success. You will lead a team of onboarding coordinators, collaborate with cross-functional teams, and ensure SLA-driven onboarding