Strategic Onboarding & Partner Enablement Specialist

Expedia Group; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking an Onboarding and Maintenance Specialist to join the Hotel Partner Solutions Onboarding & Maintenance team within Global Connectivity and Partner Solutions. You will work with API-connected partners to enable properties on the Expedia Group platform, handling information collection, configuration, product enablement, and partner training.

You will onboard new partners, enable products for existing partners, load merchandising campaigns, and track KPIs while coordinating

Qualifications

• Experience in implementation management, client services project management, or engagement management or similar experience in a partner-facing role.

Responsibilities

• Onboard net new connected partners and connected partner conversions
• Enable Products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content
• Load new merchandising campaigns in conjunction with commercial teams
• Track and provide data on key performance indicators, including timelines and handle times
• Communicate updates with partners and internal stakeholders across various teams
• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
• Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
• Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities

Skills

Implementation management

Client services project management

Engagement management

Partner-facing

Tools

Salesforce

Outlook

Slack

JIRA

Job description

Expedia Group is seeking an Onboarding and Maintenance Specialist to join the Hotel Partner Solutions Onboarding & Maintenance team within Global Connectivity and Partner Solutions. You will work with API-connected partners to enable properties on the Expedia Group platform, handling information collection, configuration, product enablement, and partner training.

You will onboard new partners, enable products for existing partners, load merchandising campaigns, and track KPIs while coordinating