Onboarding & Maintenance Specialist

Expedia, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Expedia Group is seeking an Onboarding & Maintenance Specialist in Seattle to onboard new partners and convert existing ones. You will enable product features like roomtypes, rate plans, and property content, and coordinate merchandising campaigns with commercial teams.

Strong data and project-management skills are essential. You will track KPIs, communicate updates to partners and internal teams, and troubleshoot issues to maintain optimal partner performance during onboarding and product

Qualifikationen

• Experience in implementation management or client services project management.
• Strong Excel and data handling skills; SQL experience preferred.
• Experience with Salesforce, Outlook, Slack, and JIRA.
• Excellent verbal and written communication; able to work with international teams.
• Strong problem solving, organization, and project management skills.

Aufgaben

• Onboard net new connected partners and partner conversions.
• Enable products for existing partners, including creating/modifying roomtypes, rate plans, property settings and content.
• Load new merchandising campaigns with commercial teams.
• Track and provide data on key performance indicators, including timelines and handle times.
• Communicate updates with partners and internal stakeholders across teams.
• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement.
• Develop processes to provide quick yet thorough responses to internal and external partners, maintaining feedback loops and voice of the partner.
• Participate in initiatives related to Expedia Group goals, empowering partners to leverage EG tools and capabilities.

Kenntnisse

Project management

Communication

Data analysis

Problem solving

Organizational skills

Adaptability

Tools

Excel

SQL

Salesforce

Outlook

Slack

JIRA

XML

JSON

Jobbeschreibung

## Onboarding & Maintenance SpecialistApply: Washington - Seattle Campus: Full time: Posted Today: End Date: October 21, 2026 (13 days left to apply): R-110277At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.**Introduction to the Team** The Onboarding and Maintenance Specialist is a member of the Hotel Partner Solutions Onboarding & Maintenance team, part of Global Connectivity and Partner Solutions team, and works with our API-connected strategic partners to enable their properties on the Expedia Group platform.The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training. **In this role, you will:**• Onboard net new connected partners and connected partner conversions• Enable Products for existing partners, including but not limited to, creating, and modifying roomtypes, rate plans, property settings and property content• Load new merchandising campaigns in conjunction with commercial teams• Track and provide data on key performance indicators, including timelines and handle times• Communicate updates with partners and internal stakeholders across various teams• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimalaccount performance during onboarding and product enablement• Develop processes improvements to provide quick yet thorough responses to internal and externalpartners, maintain feedback loops and collaborate with senior team members to ensure the voiceof the partner is heard• Participate in critical initiatives related to Expedia Group goals, including empowering partners toleverage EG tools and capabilities**Experience and Qualifications:**• Experience in implementation management, client services project management, or engagementmanagement or similar experience in a partner-facing role• Strong experience with Excel and working with large sets of data; experience running SQL queriespreferred but not required• Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)• Experience with XML and JSON preferred but not required• Strong oral and written communication skills; experience dealing with a diverse and internationalteam• Solid problem solving/analysis and decision-making abilities• Good organizational, process, and project management skills• Ability to learn new software and technical processes quickly• Experience reporting on results and adjusting procedures to improve results• A flexible, hands-on approach with strong initiative and motivation to work in a constantlychanging environmentThe total cash range for this position in Seattle is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.