Strategic Onboarding & Operations Coordinator

24Hr HomeCare, LLC; California, Northern (MO, KY); Hybrid; USD 32,000 - 33,000; Full time

Job summary

24 Hour Home Care is seeking an onboarding coordinator to support intake, onboarding, and service initiation for consumers and providers across California locations. You will manage referrals, documentation, and milestones to ensure compliant service delivery.

Ideal candidates have 1–2+ years in customer service with onboarding or operations experience, plus strong organization and a service mindset. Occasional on-site presence at Los Angeles area offices is expected.

Qualifications

• 1–2+ years of customer service experience.
• Experience supporting onboarding, intake coordination, or operational workflows preferred.
• Ability to manage multiple priorities and maintain organized documentation.
• Positive, service-oriented attitude with strong follow-through.

Responsibilities

• Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners
• Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones
• Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness
• Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate recordkeeping
• Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates

Skills

Problem solving

Communication

Organization

Confidentiality

Time management

Job description

24 Hour Home Care is seeking an onboarding coordinator to support intake, onboarding, and service initiation for consumers and providers across California locations. You will manage referrals, documentation, and milestones to ensure compliant service delivery.

Ideal candidates have 1–2+ years in customer service with onboarding or operations experience, plus strong organization and a service mindset. Occasional on-site presence at Los Angeles area offices is expected.