Strategic Onboarding & Logistics Implementation Lead

Custom Goods, LLC; Carson, Northern (CA, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Custom Goods, LLC is seeking a Senior Implementation Manager to lead onboarding and integration of new clients across our 3PL network. You will coordinate Operations, IT, Warehouse, Transportation, and Customer Service to ensure projects go live on schedule and within scope.

You will serve as the main liaison, drive proactive communication, and manage stakeholder expectations while delivering post-implementation support and continuous improvement for processes and systems.

Qualifications

• Bachelor's degree in supply chain, business, or related field.
• 5+ years in project management or client implementation within logistics.
• Strong understanding of WMS, TMS, EDI, and related logistics technologies.
• Proven track record leading multi-stakeholder projects in fast-paced environments.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Oversee the entire client onboarding process from discovery through go-live and post-implementation support.
• Serve as main point of contact during implementation, managing expectations and ensuring client satisfaction.
• Develop detailed project plans, timelines, and milestones; coordinate Operations, IT, Warehouse, Transportation and Customer Service teams.
• Collaborate with technical teams to integrate WMS and TMS with client systems for accuracy and efficiency.
• Identify issues early, develop contingency plans, and resolve problems to protect timelines and deliverables.
• Create training materials and facilitate sessions for internal teams and clients on new processes and systems.
• Capture lessons learned and standardize best practices for future implementations.
• Monitor KPIs, prepare status reports, and present progress to leadership.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Client onboarding

Process optimization

Communication

Negotiation

Relationship-building

Training delivery

Education

Bachelor's degree in Supply Chain Management or related field

Master's degree preferred

Tools

MS Project

Smartsheet

Asana

Job description

Custom Goods, LLC is seeking a Senior Implementation Manager to lead onboarding and integration of new clients across our 3PL network. You will coordinate Operations, IT, Warehouse, Transportation, and Customer Service to ensure projects go live on schedule and within scope.

You will serve as the main liaison, drive proactive communication, and manage stakeholder expectations while delivering post-implementation support and continuous improvement for processes and systems.