Senior Implementation Manager

Customs Goods LLC; Carson (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Custom Goods LLC seeks a Senior Implementation Manager to lead client onboarding and integration across our 3PL network. You will coordinate operations, IT, warehouse, and transport teams to ensure go-live success and post-implementation support.

The role requires 5+ years in project management or client implementation within logistics, with strong communication and PMP or Six Sigma being a plus. Proficiency with WMS/TMS and EDI is essential.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, or related field.
• 5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environment.
• Strong understanding of WMS, TMS, EDI, and related logistics technologies.
• Proven track record of leading complex, multi-stakeholder projects in a fast-paced environment.
• Exceptional communication, negotiation, and relationship-building skills.
• Proficiency in project management tools (MS Project, Smartsheet, Asana).
• PMP or Six Sigma certification is a plus.

Responsibilities

• Oversee onboarding from discovery to go-live, ensuring on-time, in-scope delivery within budget.
• Main point of contact during implementation, managing expectations and ensuring client satisfaction.
• Develop project plans, timelines, and milestones; coordinate Operations, IT, Warehouse, Transportation, and Customer Service.
• Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems.
• Identify issues early, develop contingency plans, and resolve problems to minimize delays.
• Create training materials and conduct sessions for internal teams and clients on new processes and workflows.
• Capture lessons learned and standardize best practices for future implementations.
• Monitor KPIs, prepare status reports, and present progress updates to leadership.

Skills

Project management

Client implementation

Communication

Relationship-building

Education

Bachelor's degree in SCM or related field

Masters preferred

Tools

WMS

TMS

EDI

MS Project

Smartsheet

Asana

Job description

Summary/Objective:

The Senior Implementation Manager is responsible for leading the successful onboarding and integration of new clients, projects, and solutions within our 3PL network. This role ensures that operational, technical, and customer-specific requirements are met through effective project management, cross-functional collaboration, and process optimization. The Senior Implementation Manager will serve as the primary liaison between clients, internal teams, and external partners, ensuring seamless execution from project initiation through go-live and post-implementation support.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget.
• Serve as the main point of contact during implementation, providing proactive communication, managing expectations, and ensuring client satisfaction.
• Develop detailed project plans, timelines, and milestones. Coordinate cross-functional teams including Operations, IT, Warehouse, Transportation, and Customer Service.
• Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems, ensuring accuracy and efficiency.
• Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables.
• Create training materials and facilitate sessions for internal teams and clients on new processes, systems, and workflows.
• Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations.
• Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders.

Core Behaviors:

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

Required Education and Experience

• Bachelor's degree in Supply Chain Management, Business Administration, or related field (Masters preferred).
• 5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environment.
• Strong understanding of WMS, TMS, EDI, and related logistics technologies.
• Proven track record of leading complex, multi-stakeholder projects in a fast-paced environment.
• Exceptional communication, negotiation, and relationship-building skills.
• Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana).
• PMP or Six Sigma certification is a plus.

AAP/EEO Statement:

Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of Custom Goods' employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.