Strategic Onboarding Lead for SaaS & Change

Go Icon; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

GoIcon is a fast-growing SaaS company focused on transforming senior care through an integrated onboarding platform. This remote role requires up to 20% travel to customer sites and collaboration across multiple teams to ensure successful implementations.

You will lead onboarding initiatives, design tailored implementation plans, and guide cross-functional teams through complex deployments while driving adoption and long-term success for customers.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, CS, or related field.
• Experience managing software implementations or customer onboarding in SaaS.
• Experience in multi-site or multi-community deployments is a plus.
• Strong communication and interpersonal skills with customer relationships.

Responsibilities

• Lead onboarding projects from single to multi-community deployments.
• Develop detailed project plans with timelines and risks.
• Coordinate with customer teams and internal departments.
• Engage executive stakeholders and provide regular updates.
• Design tailored implementation plans aligned to client needs.
• Oversee integrations with third-party systems and data migration.
• Drive change management and user adoption across communities.
• Lead cross-functional teams and train diverse audiences.

Skills

Project management

Executive stakeholder engagement

Discovery & process alignment

Change management

Team leadership

Training & enablement

Data-driven reporting

Education

Bachelor’s degree in Business Administration, Project Management, CS, or related field

Tools

Jira

Salesforce

Slack

Gsuite

Job description

GoIcon is a fast-growing SaaS company focused on transforming senior care through an integrated onboarding platform. This remote role requires up to 20% travel to customer sites and collaboration across multiple teams to ensure successful implementations.

You will lead onboarding initiatives, design tailored implementation plans, and guide cross-functional teams through complex deployments while driving adoption and long-term success for customers.