Onboarding Manager

procarehra8; United States; Remote; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA options

Dental insurance

Life insurance

Disability insurance

401K with company match

Paid Time Off

Vision, Critical Illness, Voluntary AD

Accident insurance

Job summary

Go Icon is hiring an Onboarding Manager for a remote role with up to 20% travel. You will lead onboarding initiatives for new customers, coordinating with clients, internal teams, and vendors to drive successful implementations and long-term satisfaction.

Responsibilities include managing multi-site deployments, designing training, and ensuring adoption. Strong PM, communication, and customer-focused mindset are essential; SaaS experience is preferred.

Qualifications

• Experience managing software implementation or customer onboarding projects.
• Strong project management skills leading onboarding projects.
• Excellent communication and interpersonal skills with customer relationships.
• Experience designing training programs for varied audiences.
• Experience in change management and user adoption strategies.
• Proficiency with Jira, Salesforce, Slack, and Gsuite.
• Willingness to travel up to 20% for on-site onboarding and go-live activities.

Responsibilities

• Lead onboarding of new customers, from single-community to multi-community deployments.
• Partner with customers, internal teams, and third-party vendors to deliver a seamless onboarding experience.
• Ensure successful adoption and long-term customer success through proactive training and support.

Skills

Project management

Customer onboarding

Communication

Training design

Change management

Stakeholder management

Education

Bachelor's degree in Business Administration, Project Management, Computer Science, or related field

Tools

Jira

Salesforce

Slack

Gsuite

Job description

Note: This is a remote opportunity with 20% travel required. Start a new career as an Onboarding Manager with Go Icon!

Why choose us?

• Salary is $55,000/year| Credit given for experience
• Great Benefits Available

How you will make an impact:

Go Icon powers resident and family engagement for senior living communities through communications, digital signage, activity management, transportation, and AI-driven insights for some of the largest operators in the industry.

As an Onboarding Manager at Go Icon, you will lead the successful implementation and onboarding of new customers. You will manage projects ranging from single-community implementations to complex multi-community deployments, partnering closely with customers, internal teams, and third-party vendors to deliver an exceptional onboarding experience. This role requires strong project management skills, excellent communication, and a customer-first mindset to ensure successful adoption and long‑term customer success.

What You'll Bring: Required:

• Proven experience managing software implementation or customer onboarding projects, preferably in the SaaS industry or supporting customers of varying sizes.
• Strong project management skills with experience leading customer onboarding projects.
• Exceptional communication and interpersonal skills, with a track record of building strong customer relationships.
• Proven ability to design and deliver effective training programs for a variety of audiences, tailoring content to meet the needs of both technical and non‑technical users.
• Experience in change management and user adoption strategies across organizations of varying sizes.
• Proficiency in project management tools like Jira, Salesforce, and collaboration platforms such as Slack and Gsuite.
• Willingness to travel up to 20% of the time to support on‑site customer onboarding, training, and go‑live activities.

Preferred:

• Bachelor's degree in Business Administration, Project Management, Computer Science, or a related field, or equivalent work experience.
• Prior experience in the senior living industry, particularly with multi‑site projects or implementations.
• Experience with multi‑community or multi‑site deployments.
• Relevant certifications in project management (e.g., PMP, CAPM, Agile, Scrum) or change management (e.g., Prosci).

Benefits Available:

• Health insurance with company paid premium for employee only coverage
• FSA and HSA options available
• Company paid dental insurance for employee only coverage
• Company paid life insurance
• Company paid short‑ and long‑term disability insurance
• A 401K plan with company match and safe harbor contribution
• Paid Time Off
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position. If you are an applicant from California, please review this notice.

E-Verify Participation Procare HR participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.