Remote Senior Living SaaS Customer Success Manager

procarehra8; United States; Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Disability insurance

Vision & Dental

Job summary

ProCareHR/Go Icon is hiring a Customer Success Manager for a fully remote role with 20% travel. You will build strong customer relationships, drive product adoption, and monitor health metrics to ensure renewals and long-term value.

We value 3+ years in customer-facing roles, solid communication skills, and the ability to work independently in a remote setting while coordinating with cross-functional teams. Competitive benefits and a clear path to success are offered.

Qualifications

• 3+ years of experience in customer success, account management, client services, or a similar customer-facing role in software/tech.
• Strong relationship-building and communication skills across stakeholders at different levels.

Responsibilities

• Build and maintain relationships with customers as a trusted advisor and primary contact.
• Drive product adoption and success by delivering guidance, training, and best practices.
• Monitor account health, identify risks and growth opportunities, and plan improvements.
• Collaborate with cross-functional teams to resolve issues, support renewals, and ensure a smooth experience.

Skills

Relationship-building

Communication

Account management

Analytical thinking

Remote collaboration

Adaptability

Tools

CRM systems

Customer success platforms

Project management tools

Job description

ProCareHR/Go Icon is hiring a Customer Success Manager for a fully remote role with 20% travel. You will build strong customer relationships, drive product adoption, and monitor health metrics to ensure renewals and long-term value.

We value 3+ years in customer-facing roles, solid communication skills, and the ability to work independently in a remote setting while coordinating with cross-functional teams. Competitive benefits and a clear path to success are offered.