Strategic Onboarding & Accounts Lead

Curve Dental

Provo (UT)

On-site

USD 60,000 - 80,000

Full time

10 days ago

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Job summary

Curve Dental invites an experienced onboarding professional to partner with Dental Service Organization accounts to implement Curve Hero software. The role focuses on leading best-practice onboarding discussions, creating training curriculums, and actively engaging in data conversion projects.

You will drive end-to-end onboarding for DSOs, ensuring successful adoption and ongoing partnerships. Strong communication, training delivery, and project coordination are essential, with extensive onsite

Qualifications

1 year minimum of customer service and project management experience.
Previous experience in medical or dental software strongly preferred.
Experience using teleconferencing and meeting web technologies.
Ability to professionally present and train with confidence to high-level stakeholders.

Responsibilities

Position offices at early stages of the sales cycle to identify client needs and plan onboarding projects.
Coordinate tasks and processes; outline roadmap with clear deliverables and ensure timelines.
Serve as liaison between PMs, Conversions Technicians, and Trainers to maintain workflow and information flow.
Identify risks, analyze causes, and implement best solutions with the team.
Lead discussions with client management to outline current processes and design best-practice onboarding processes.
Develop training curricula and materials in multiple formats (flip books, webinars, tutorials, videos).
Prepare onsite live support for final onboarding steps and coordinate resources.