Strategic NHS Client Success Partner

Altera Digital Health (India) LLP; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Altera Digital Health is seeking a Client Success Executive to advocate for NHS clients, ensuring maximum value from our EPR solutions. You will foster adoption, grow relationships, and identify expansion opportunities while minimising attrition across UK NHS accounts.

You will partner with NHS stakeholders at executive levels, driving strategic alignment and ensuring exceptional client experiences. Regular travel to client sites and on-site presence will be required to support delivery and

Qualifications

• Proven experience in a client account management or client success role, preferably within the healthcare technology sector.
• Experience navigating the NHS at operational and executive levels.
• Understanding of healthcare industry practices and software systems.
• Strong communication, problem-solving, analytical and interpersonal skills with high emotional intelligence.
• Ability to build and maintain client relationships for satisfaction and retention.
• Commercial acumen with ability to identify sales opportunities.

Responsibilities

• Serve as the client’s primary advocate and trusted advisor at the NHS C-suite level.
• Facilitate strategic planning sessions aligning Altera’s solutions with client priorities and long-term goals.
• Develop deep understanding of how services meet client requirements.
• Identify opportunities for greater value delivery to clients.
• Serve as primary executive escalation point and resolve complex issues.
• Identify revenue opportunities in partnership with the sales team.
• Monitor and support Accounts Receivable efforts with finance.
• Represent leadership at client meetings, industry events, and conferences.
• Execute semi-annual Strategic Operational Plans and governance meetings.
• Deliver client communications on business-impacting items and major incidents.
• Ensure regulatory preparedness related to Altera solutions.
• Grow reference accounts by sharing success stories.

Skills

Client relationship management

Healthcare technology domain knowledge

Executive-level communication

Commercial acumen

Education

Bachelor's degree preferred

Job description

Altera Digital Health is seeking a Client Success Executive to advocate for NHS clients, ensuring maximum value from our EPR solutions. You will foster adoption, grow relationships, and identify expansion opportunities while minimising attrition across UK NHS accounts.

You will partner with NHS stakeholders at executive levels, driving strategic alignment and ensuring exceptional client experiences. Regular travel to client sites and on-site presence will be required to support delivery and