Remote NHS Client Success Leader

Harriscomputer; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Altera Digital Health is seeking a Client Success Executive to advocate for NHS clients, ensuring maximum value from our EPR solutions and driving adoption, expansion, and retention. You will plan strategically with C-suite executives and execute tactical support to enhance client experiences.

Remote role with regular on-site presence at client locations and frequent travel. Ideal candidates have NHS exposure, healthcare tech experience, and strong relationship-building and analytical skills.

Qualifications

• Proven experience in a client account management or client success role in healthcare technology.
• Experience engaging with NHS at operational and executive levels.
• Strong understanding of healthcare industry practices and software systems.
• Excellent communication, problem-solving and interpersonal skills.
• Ability to identify opportunities, retain clients and drive value.

Responsibilities

• Serve as the client’s primary advocate and trusted advisor with NHS executives.
• Facilitate strategic planning sessions aligning solutions with client goals.
• Develop and maintain understanding of Altera services to meet client requirements.
• Identify opportunities for greater value and potential revenue.
• Manage executive escalations and resolve complex issues.
• Collaborate with sales to explore revenue growth.
• Support Accounts Receivable with client-related processes.
• Represent Altera leadership at client meetings and industry events.
• Lead semi-annual strategic operational plans and governance meetings.
• Deliver client communications on releases and incidents.
• Ensure regulatory preparedness related to Altera solutions.
• Grow reference accounts by sharing success stories.

Skills

Client success

Account management

Healthcare tech

NHS stakeholder engagement

Communication

Problem solving

Analytical skills

Commercial acumen

Education

Bachelor's degree

Job description

Altera Digital Health is seeking a Client Success Executive to advocate for NHS clients, ensuring maximum value from our EPR solutions and driving adoption, expansion, and retention. You will plan strategically with C-suite executives and execute tactical support to enhance client experiences.

Remote role with regular on-site presence at client locations and frequent travel. Ideal candidates have NHS exposure, healthcare tech experience, and strong relationship-building and analytical skills.