Remote Client Success Strategist

Harris Computer; Kansas; Remote; USD 80.000 - 90.000; Vollzeit

Zusammenfassung

Altera Digital Health is seeking a Client Success Executive (CSE) to act as a strategic partner and advocate for clients, ensuring their ongoing success, satisfaction, and growth.

You will manage relationships with client stakeholders, drive performance, and align internal teams with client goals. The role involves strategic planning, quarterly leadership council activities, and identifying growth opportunities within assigned accounts.

Qualifikationen

• A bachelor’s degree is required.
• 2–4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.

Aufgaben

• Serve as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams.
• Build and maintain strong relationships with client stakeholders, acting as trusted advisors to drive client satisfaction and NPS.
• Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.
• Develop and execute customized success plans based on client segmentation and strategic objectives.
• Manage quarterly Client Leadership Council (CLC) meetings and summits to foster collaboration and innovation.
• Monitor and track KPIs that align with client goals and internal toolkits.
• Drive Net Promoter Score (NPS/KLAS) improvement initiatives at the client level.
• Analyze client data to identify trends, risks, and opportunities for optimization and upselling.
• Oversee day-to-day client operations, ensuring a seamless and positive experience.
• Complete SSOs (where applicable) and ensure timely delivery of client commitments.
• Partner with finance and clients to ensure account health and contractual accountability.
• Identify and drive lead generation opportunities within existing client accounts.
• Apply segmentation strategies to tailor engagement, service delivery, and growth plans.
• Cultivate reference accounts and support client advocacy initiatives.

Kenntnisse

Client-facing

Communication

Analytical

Cross-functional

Ausbildung

Bachelor's degree

Jobbeschreibung

Altera Digital Health is seeking a Client Success Executive (CSE) to act as a strategic partner and advocate for clients, ensuring their ongoing success, satisfaction, and growth.

You will manage relationships with client stakeholders, drive performance, and align internal teams with client goals. The role involves strategic planning, quarterly leadership council activities, and identifying growth opportunities within assigned accounts.