NHS Client Success Executive (Remote)

MediSolution Ltd.; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Altera Digital Health seeks a Client Success Executive to advocate for NHS clients, driving adoption and value realization across our EPR solutions. You will engage C-suite executives, shape strategic plans, and coordinate with sales to identify expansion opportunities, while ensuring executive governance and strong partnerships.

This remote role requires regular on-site presence for client locations, with a focus on delivering exceptional client experiences and aligning services to client

Qualifications

• Proven experience in a client account management or client success role, preferably within healthcare technology.
• Demonstrated ability to manage executive relationships and strategic planning with NHS-level stakeholders.
• Strong understanding of healthcare industry practices and software systems, with a focus on value delivery.

Responsibilities

• Serve as the client’s primary advocate and trusted advisor, building relationships at C-suite level within NHS client base.
• Facilitate strategic planning sessions, align Altera's solutions with client priorities and long-term goals.
• Identify opportunities for Altera to deliver greater value and potential revenue growth with sales.
• Monitor client adoption, governance, and executive escalation, resolving complex issues promptly.
• Represent leadership at client meetings, industry events, and deliver governance and semi-annual plans.

Skills

Client relationship management

Strategic planning

Executive-level communication

Healthcare industry knowledge

Problem solving

Analytical skills

Commercial acumen

Emotional intelligence

Education

Bachelor's degree preferred

Job description

Altera Digital Health seeks a Client Success Executive to advocate for NHS clients, driving adoption and value realization across our EPR solutions. You will engage C-suite executives, shape strategic plans, and coordinate with sales to identify expansion opportunities, while ensuring executive governance and strong partnerships.

This remote role requires regular on-site presence for client locations, with a focus on delivering exceptional client experiences and aligning services to client