Strategic Client Success Executive

MediSolution; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Altera Digital Health is seeking a Client Success Executive to serve as the client’s primary advocate and trusted advisor across strategic initiatives. You will nurture C-suite relationships, drive strategic planning, and align Altera solutions with client priorities to maximize value.

You will champion client satisfaction, monitor NPS, identify expansion opportunities, and coordinate with finance and operations to support accounts receivable.

Responsibilities

• Serve as the client's primary advocate within Altera and trusted advisor.
• Develop and nurture C-suite relationships.
• Facilitate strategic planning for complex projects—aligning Altera solutions with client priorities.
• Develop and maintain a deep understanding of how our services meet client requirements.
• Identify and communicate how Altera can drive more value for the client.
• Promote client participation and drive ongoing improvement related to Net Promoter Score (NPS).
• Represent Altera leadership in client touchpoints, tradeshows and conferences.

Job description

Altera Digital Health is seeking a Client Success Executive to serve as the client’s primary advocate and trusted advisor across strategic initiatives. You will nurture C-suite relationships, drive strategic planning, and align Altera solutions with client priorities to maximize value.

You will champion client satisfaction, monitor NPS, identify expansion opportunities, and coordinate with finance and operations to support accounts receivable.