Strategic National Accounts Manager - Collision Repair

Crash-Champions-Collision-Repair-Team-1; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Job summary

Crash Champions in the United States is seeking a National Account Manager to oversee strategic national accounts, including insurers, fleet operators, and other large-volume partners.

This role focuses on developing account plans, driving revenue growth, and coordinating with operations, finance, and legal teams to ensure contractual obligations are met. You will travel to client sites and industry events to strengthen relationships and deliver measurable outcomes.

Qualifications

• 5+ years of experience in collision repair operations, account management, or customer relations.
• Proven success in managing high-impact national accounts.
• Strong written and verbal communication with ability to influence at all levels.
• Excellent interpersonal and relationship-building abilities with a customer-first mindset.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP), data analysis and reporting.
• Must have a valid driver’s license and safe driving record.
• Travel up to 50% including air travel to support national accounts.

Responsibilities

• Develop and execute strategic account plans tailored to national partners for long-term growth and retention.
• Identify expansion opportunities to drive revenue and service penetration.
• Collaborate with leadership to align account goals with company objectives.
• Serve as primary point of contact for national clients across all levels.
• Facilitate regular business reviews and strategic meetings to align performance and goals.
• Advocate for account needs while balancing operational capabilities.
• Track key metrics such as volume, revenue, and customer satisfaction.
• Provide detailed reporting and analysis to internal and external stakeholders.
• Lead root cause analyses and implement corrective action plans.
• Partner with operations, finance, legal, marketing, and training teams for seamless execution of initiatives.
• Lead cross-functional efforts to improve partner experience and relationships.
• Assist in contract renewals and onboarding of new strategic accounts.
• Maintain documentation of agreements, renewals, and compliance activities.
• Stay informed on industry trends and competitor offerings.
• Travel to client sites, strategic meetings, and industry events.

Skills

Account management

Communication

Excel

Power BI

Relationship building

Problem solving

Independent worker

Time management

Presentation

Driving

Tools

CCC/Mitchell

Power BI

Smartsheet

MS Office

Job description

Crash Champions in the United States is seeking a National Account Manager to oversee strategic national accounts, including insurers, fleet operators, and other large-volume partners.

This role focuses on developing account plans, driving revenue growth, and coordinating with operations, finance, and legal teams to ensure contractual obligations are met. You will travel to client sites and industry events to strengthen relationships and deliver measurable outcomes.