Strategic National Accounts Field Ops Installations Manager

Safe Streets; Lehi (UT); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

SafeStreets USA is looking for a National Accounts Field Ops Installation Manager to oversee field technician teams across CCTV, intrusion, and access control installations and service work. You’ll set operational standards, manage people and processes, and ensure crews deliver quality work on time across multiple sites.

You will drive staffing, safety, quality, and performance, hiring and coaching technicians, and analyzing metrics to remove bottlenecks while maintaining strong collaboration

Formación

• Several years of experience managing field technician teams in the security industry.
• Technical knowledge of CCTV, access control, and intrusion systems.
• Track record of hiring, developing, and holding technicians accountable to clear performance standards.
• Strong analytical skills with data like completion rates and labor hours.
• Excellent communication skills across technicians, managers, and leadership.

Responsabilidades

• Oversee day-to-day field operations across CCTV, intrusion, and access control installs and service calls, coordinating with Service Managers and dispatch.
• Set and enforce standards for job quality, safety, and documentation; address shortfalls to identify root causes and fix them.
• Manage, coach, and develop field technicians and crew leads, including hiring, training, and performance reviews.
• Track field metrics (completion rates, callbacks, drive time, customer satisfaction) and use data to fix bottlenecks.
• Own vehicle, equipment, and inventory needs for field crews to ensure crews have what they need.
• Collaborate with sales, design, and customer support to resolve escalations and align field capacity with upcoming work.
• Ensure compliance with safety regulations and company policy across field operations.

Conocimientos

People management

Field operations

Data analysis

Communication

Travel readiness

Security industry knowledge

Herramientas

Dispatch software

CCTV platforms

Access control systems

Intrusion platforms

Descripción del empleo

SafeStreets USA is looking for a National Accounts Field Ops Installation Manager to oversee field technician teams across CCTV, intrusion, and access control installations and service work. You’ll set operational standards, manage people and processes, and ensure crews deliver quality work on time across multiple sites.

You will drive staffing, safety, quality, and performance, hiring and coaching technicians, and analyzing metrics to remove bottlenecks while maintaining strong collaboration