Strategic MSP Customer Success Leader

Netrio; Minneapolis (MN); On-site; USD 70,000 - 110,000; Full time

Job summary

Netrio, a leading MSP in North America, seeks a Customer Success Manager to drive client outcomes across cybersecurity, cloud, and managed services.

You will lead data-driven engagements, coordinate across IT and Professional Services, and champion continuous improvement to boost renewal rates and customer satisfaction.

Join a culture of Empathy, Partnership, Integrity, Accountability, and Innovation as you articulate value, manage expectations, and scale our success with strategic guidance.

Qualifications

• Exceptional creative and critical thinking capabilities.

Responsibilities

• Data: Provide reporting on renewals, upsell forecasts, and client technology.
• Process: Determine touch points for CSMs to drive adoption and retention.
• Cross Functional Coordination: Ensure clear communication between Managed IT and Cyber teams; support escalation paths.

Skills

Empathy

Communication

Data-driven

Customer success

Negotiation

Cross-functional

Problem solving

Presentation skills

Value drivers

Tools

Microsoft Azure

Microsoft 365

Intune

ASR

Teams

SharePoint

Windows

Linux

Cisco

Palo Alto

Job description

Netrio, a leading MSP in North America, seeks a Customer Success Manager to drive client outcomes across cybersecurity, cloud, and managed services.

You will lead data-driven engagements, coordinate across IT and Professional Services, and champion continuous improvement to boost renewal rates and customer satisfaction.

Join a culture of Empathy, Partnership, Integrity, Accountability, and Innovation as you articulate value, manage expectations, and scale our success with strategic guidance.