Strategic Customer Success Manager - Cybersecurity & PTaaS

NetSPI Inc.; Minneapolis (MN); On-site; USD 100,000 - 140,000; Full time

Job summary

NetSPI is seeking a Senior Customer Success Manager to act as a strategic advisor for a portfolio of complex accounts. You will translate each customer's security priorities into a practical success plan, orchestrate the right NetSPI resources, and make value visible to both technical stakeholders and executives.

This commercial, outcomes-focused role requires deep cybersecurity fluency. You will guide the customer journey from onboarding through renewal and expansion, building trusted

Qualifications

• 5+ years in customer success, strategic account management, or cybersecurity consulting with ownership of complex customers.
• Experience managing renewals, retention risk, adoption, and expansion within recurring-revenue technology services.
• Ability to translate technical security concepts into business value for practitioners and executives.
• Experience building success plans, leading executive reviews, and coordinating cross-functional teams.

Responsibilities

• Develop trusted relationships across security, technology, procurement, and executive stakeholders; maintain stakeholder maps and engagement strategies.
• Create and execute mutual success plans with objectives, milestones, adoption targets, risks, and measurable outcomes.
• Lead post-sale lifecycle from onboarding to renewal and expansion, ensuring customer progress and program maturity.
• Understand customer security programs, attack surfaces, remediation workflows, and reporting requirements.
• Drive adoption of the NetSPI Platform and services by aligning capabilities with customer workflows.
• Translate findings into clear business value and executive-ready recommendations.
• Collaborate with Account Executives on health and renewal strategy; identify risks and coordinate cross-functional actions.
• Identify growth opportunities and support expansion strategies with solution experts.
• Orchestrate cross-functional teams to deliver a cohesive customer experience and capture feedback for improvements.

Skills

Customer success

Strategic account management

Technical account management

Cybersecurity consulting

Tools

CRM platforms

Jira

ServiceNow

Job description

NetSPI is seeking a Senior Customer Success Manager to act as a strategic advisor for a portfolio of complex accounts. You will translate each customer's security priorities into a practical success plan, orchestrate the right NetSPI resources, and make value visible to both technical stakeholders and executives.

This commercial, outcomes-focused role requires deep cybersecurity fluency. You will guide the customer journey from onboarding through renewal and expansion, building trusted