Strategic Client Success Partner

Jobless; San Diego (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

IPS Group is seeking a Sr. Client Success Manager to act as the primary contact for a portfolio of clients, driving satisfaction, retention, adoption, and growth by building trusted relationships and ensuring clients realize maximum value from IPS solutions.

The role focuses on strategic account management, cross-functional collaboration, and proactive advocacy to reduce churn and expand service usage across diverse industries in the San Diego area.

Qualifications

• Experience in Customer Success, Account Management, or related client-facing roles.
• Experience conducting business reviews or client presentations.
• Experience working with CRM and ticket management systems.

Responsibilities

• Build and maintain relationships with a portfolio of client accounts as the primary relationship owner.
• Lead quarterly and annual business reviews focused on performance and value realization.
• Develop and execute customer success plans for key accounts and identify growth opportunities.
• Serve as trusted advisor, provide guidance, and share best practices to improve product adoption.
• Collaborate cross-functionally to ensure seamless onboarding, adoption, and issue resolution.

Skills

Verbal communication

Written communication

Presentation skills

Relationship-building

Customer engagement

Strategic thinking

Time management

Independent work

Technical aptitude

Office suite

Continuous learning

Education

Bachelor’s or Associate degree in Business/Communications/IS

Tools

CRM software

Ticketing systems

Job description

IPS Group is seeking a Sr. Client Success Manager to act as the primary contact for a portfolio of clients, driving satisfaction, retention, adoption, and growth by building trusted relationships and ensuring clients realize maximum value from IPS solutions.

The role focuses on strategic account management, cross-functional collaboration, and proactive advocacy to reduce churn and expand service usage across diverse industries in the San Diego area.