MSP Program Manager - Growth & Delivery Leader

Headfirst-B.v.; Philadelphia (Philadelphia County); On-site; USD 110,000 - 150,000; Full time

Job summary

Impellam is seeking a Program Manager to drive the expansion and diversification of service offerings for the client, translating strategic direction into program operations in a fast-paced environment.

You will coordinate with stakeholders across client and supplier relations, monitor KPIs, coach teams, and ensure compliance with health, safety, and environmental standards while delivering on a $30 million portfolio.

Qualifications

• A high degree of impact with the ability to quickly build relationships and collaborate effectively across and within teams.
• Leads by example and drives team engagement spirit with a proven ability to recognize and encourage potential and to develop team through a variety of methods.
• Driven, dynamic, and innovative with a hunger to succeed.
• Excellent organizational and leadership skills.
• Excellent communication, interpersonal and presentation skills
• Ability to build strong third-party relationships given high level of industry aptitude.
• Thorough knowledge of market changes and forces that influence the talent market.
• Demonstrable analytical and problem-solving abilities.
• Ability to address the volume and strategy needed to support $30million portfolio.
• Ideally experience in managing a contingent program in Canada and United States.

Responsibilities

• Utilize tools such as LinkedIn Talent Insights and MRA data to identify issues and provide suggestions related to requisition fulfillment challenges.
• Provide client decision support regarding appropriate worker classification.
• Provide clients with supplier optimization recommendations, and assist Supplier Relations with contract terminations as needed.
• Deliver supplier scorecards, and corrective actions or probation related to contract violations.
• Assist in qualifying suppliers and contract negotiations as needed to support programs.
• Identify and resolve issues that arise.
• Measure Maintain and monitor daily, weekly, monthly, quarterly reports to identify trends, gaps, opportunities.
• Work with client to monitor program satisfaction (stakeholders & hiring managers), provides order fulfillment coaching to team members.
• Work with client to monitor supplier satisfaction, provide necessary coaching to suppliers.
• Interpret data with market context and industry insights for client review.
• Provide updates and recommend best practices for program and/or system enhancements.
• Develop and manage projects related to program/team development and improvement

Job description

Impellam is seeking a Program Manager to drive the expansion and diversification of service offerings for the client, translating strategic direction into program operations in a fast-paced environment.

You will coordinate with stakeholders across client and supplier relations, monitor KPIs, coach teams, and ensure compliance with health, safety, and environmental standards while delivering on a $30 million portfolio.