Mortgage Loss-Mitigation Specialist

U.S. Bank; Irving (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

U.S. Bank is seeking a highly motivated Trial Loan Specialist to support borrowers with defaulted mortgages seeking loss-mitigation options and alternatives to foreclosure. You will review documents, analyze loan and income information, and apply investor guidelines to determine eligibility.

This role requires working from a U.S. Bank location three or more days per week, with emphasis on accuracy, accountability, and adapting to evolving processes in a quality- and production-focused

Qualifications

• High school diploma or equivalent.
• 1–2 years of Collections or Loss Mitigation or related experience.
• Strong attention to detail and analytical skills.
• Ability to learn new systems, processes, and guidelines.

Responsibilities

• Review borrower documentation, loan information, and system data for accuracy.
• Evaluate borrowers for available loss-mitigation programs and foreclosure alternatives.
• Follow regulatory and internal process requirements.
• Perform income calculations and other detailed financial reviews when required.
• Enter information accurately into servicing and loss-mitigation systems.
• Use eligibility waterfalls to determine borrower assistance options.
• Research and resolve missing or unclear information before making a decision.
• Meet production, quality, and service-level expectations.
• Respond to quality reviews, coaching, and process feedback.
• Adapt to changes in investor guidelines, technology, and procedures.

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a highly motivated Trial Loan Specialist to support borrowers with defaulted mortgages seeking loss-mitigation options and alternatives to foreclosure. You will review documents, analyze loan and income information, and apply investor guidelines to determine eligibility.

This role requires working from a U.S. Bank location three or more days per week, with emphasis on accuracy, accountability, and adapting to evolving processes in a quality- and production-focused