Mortgage Loss Mitigation Specialist (Trial)

U.S. Bank; Cincinnati (OH); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic/optional)

Short-term disability

Long-term disability

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a highly motivated Trial Loan Specialist to support borrowers with defaulted mortgages, evaluating income and documentation to determine eligibility for loss-mitigation programs and foreclosure alternatives.

The role involves navigating investor guidelines and strict regulatory requirements in a collaborative, growth-focused environment. The position emphasizes accuracy, accountability, and adaptability, with coaching provided to ensure quality and production standards,

Qualifications

• Strong analytical and critical-thinking abilities.
• Excellent attention to detail with a focus on accuracy.
• Clear written and verbal communication skills.
• Solid time-management and organizational abilities.
• Willingness to learn new systems, guidelines, and processes.

Responsibilities

• Review borrower documentation, loan information, and system data for accuracy and completeness.
• Evaluate borrowers for available loss-mitigation programs and foreclosure alternatives.
• Follow regulatory and internal process requirements.
• Perform income calculations and detailed financial reviews when required.
• Enter information accurately into mortgage servicing and loss-mitigation systems.
• Apply eligibility waterfalls to determine borrower assistance options.
• Research and resolve missing or unclear information before making a decision.
• Meet established production, quality, and service-level expectations.
• Respond to quality reviews, coaching, and process feedback professionally.
• Adapt to changes in investor guidelines, technology, workflows, and procedures.
• Communicate clearly with leaders and internal teams.
• Take ownership of assigned work and escalate questions when needed.
• Maintain confidentiality of borrower and loan information.

Skills

Analytical thinking

Attention to detail

Clear communication

Time management

Ability to learn new systems

Accountability

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a highly motivated Trial Loan Specialist to support borrowers with defaulted mortgages, evaluating income and documentation to determine eligibility for loss-mitigation programs and foreclosure alternatives.

The role involves navigating investor guidelines and strict regulatory requirements in a collaborative, growth-focused environment. The position emphasizes accuracy, accountability, and adaptability, with coaching provided to ensure quality and production standards,