Strategic Merchant Success Manager

Basys Processing; Lenexa (KS); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Basys Processing is seeking a Customer Success Manager in Lenexa, KS to strengthen merchant relationships and drive retention. You will conduct account audits, advise on processing solutions, monitor risk, and educate merchants while coordinating with internal Basys teams.

The role emphasizes analytical problem-solving, strong communication, and a service-focused mindset within a hybrid work arrangement.

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum 3 years in financial services or customer service.
• Proven ability to manage merchant/customer relationships.

Responsibilities

• Manage and strengthen merchant relationships to drive retention and profitability.
• Audit accounts, provide guidance on processing solutions, and monitor risk.
• Educate merchants and coordinate cross‑functional initiatives for issue resolution.
• Communicate effectively with merchants, partners, and internal teams.

Skills

Relationship management

Communication

Analytical thinking

Time management

Hybrid work adaptability

Education

Bachelor's degree in business administration

Customer service experience

Tools

CRM software

Microsoft Office

Job description

Basys Processing is seeking a Customer Success Manager in Lenexa, KS to strengthen merchant relationships and drive retention. You will conduct account audits, advise on processing solutions, monitor risk, and educate merchants while coordinating with internal Basys teams.

The role emphasizes analytical problem-solving, strong communication, and a service-focused mindset within a hybrid work arrangement.