Strategic Merchandising Operations Lead

Chewy; Plantation (FL); On-site; USD 96,000 - 153,000; Full time

Benefits offered by this job

Medical & vision insurance

Dental insurance

Parental leave

Pet adoption reimbursement

Employee discounts

Job summary

Chewy is seeking a Program Manager to support Partner Systems & Services across Plantation, FL, Boston, MA, or Bellevue, WA. The role focuses on onboarding, governance, and operating performance for partner platforms and integrations.

Ideal candidates will have strong data-driven decision making, documentation development, and experience coordinating product, merchandising, and operations relationships. Travel may be required; base salary range is provided below.

Qualifications

• Bachelor’s degree in business, statistics, operations, supply chain management, or related field
• 4+ years of relevant business experience
• Ability to write custom SQL queries to mine and analyze large, complex data sets
• Experience leading and coordinating product, merchandising, and operations relationships
• Intermediate to advanced MS Excel proficiency
• Intermediate to advanced proficiency with project management software toolsExcellent communication skills
• Program/product management experience
• Position may require travel

Responsibilities

• Own partner platform onboarding and management roadmap, operational governance, and processes
• Set and track KPIs and program metrics, producing regular performance reports and insights
• Define and deliver partner program strategies to manage tradeoffs and maximize value while meeting timelines
• Develop and maintain documentation for partner systems & services workflows and standard operating procedures
• Manage operational workflow execution for onboarding new partners, partner compliance, and partner system integrations
• Lead cross-functional projects to improve partner systems and services
• Support operations teams with incident investigations and resolution

Skills

SQL querying

Project management

Excel

Communication skills

Education

Bachelor’s degree in business, statistics, operations, supply chain management, or related field

Tools

Mirakl

Oracle CRM

Job description

Chewy is seeking a Program Manager to support Partner Systems & Services across Plantation, FL, Boston, MA, or Bellevue, WA. The role focuses on onboarding, governance, and operating performance for partner platforms and integrations.

Ideal candidates will have strong data-driven decision making, documentation development, and experience coordinating product, merchandising, and operations relationships. Travel may be required; base salary range is provided below.