Fulfillment Operations Leader

Chewy; Arizona; On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

E-commerce experience

Lean Six Sigma Green Belt

Job summary

Chewy is seeking an Operations Manager for our fulfillment center in the United States. The role requires leading inbound/outbound operations, guiding safety, and driving KPI attainment across two shifts while managing Area Managers and cross‑functional partners.

The role emphasizes continuous improvement, planning, data‑driven decisions, and a strong emphasis on customer experience with flexibility for weekends and possible travel.

Qualifications

• Bachelor's Degree from an accredited University or comparable experience.
• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience.
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment.
• At least 4 years of shown experience of positively running large groups of hourly employees.
• Experience with building or improving inventory management, order management, and warehouse management systems and processes.
• Passion for working in a start‑up environment with high level of ambiguity and change.
• Strong project management and continuous improvement skills.
• Metrics driven demeanor.
• Customer service obsession, with desire to go above and beyond to satisfy customer needs.
• Effective communicator and leader for employees, direct reports, cross‑functional teams and executive leadership.

Responsibilities

• Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts.
• Be a guide in providing a healthy and safe work environment for associates working on the outbound team.
• Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects.
• Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line.
• Engage a team of Area Managers and Operations Leads.
• Drive planning and forecasting.
• Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area.
• Mentor, train and develop Area Managers for career progression and learning!
• Ability to develop and share standard processes across the shifts and network.
• Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience.
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse.
• Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness.

Skills

People management

Leadership

Operations management

Data-driven decisions

Cross-functional

Education

Bachelor's Degree

Tools

WMS systems

Inventory control systems

ERP systems

Job description

Chewy is seeking an Operations Manager for our fulfillment center in the United States. The role requires leading inbound/outbound operations, guiding safety, and driving KPI attainment across two shifts while managing Area Managers and cross‑functional partners.

The role emphasizes continuous improvement, planning, data‑driven decisions, and a strong emphasis on customer experience with flexibility for weekends and possible travel.