Strategic Membership Growth Manager

Practisinglawinstitute; New York (NY); Hybrid; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement savings

Paid time off

Hybrid schedule

LinkedIn Learning

Work-life balance

Home Office Allowance

Wellness stipend

Job summary

Practising Law Institute (PLI) is seeking a Membership Account Manager to manage a growing book of business in the United States. The role focuses on retaining existing accounts, renewing and cross-selling to meet targets while delivering high-touch service to partners, directors, and in-house counsel through visits and virtual demos.

Reporting to the Regional Director, you will collaborate with multiple teams to uncover new opportunities, demonstrate PLI products, and travel occasionally to

Qualifications

• Bachelor7s degree required.
• 35 years of account management/relationship experience.
• Proven ability to develop and secure relationships at all levels within a customer organization.
• Strong business acumen, poise and executive presence.
• Deadline-driven with excellent time management and organizational skills.
• Proficient in Salesforce and Microsoft Office.
• Self-motivated and proactive.
• Ability to work independently and as part of a team.
• Occasional travel as required.

Responsibilities

• Develop and execute action plans to retain and grow existing business within the assigned territory.
• Renew, cross-sell and up-sell across existing client base to achieve and exceed targets.
• Exercise solid territory account management to ensure customers receive timely attention and support.
• Provide product training and demonstrations through customer visits and online.
• Acquire knowledge within specialized areas to understand client needs.
• Build relationships with law firm partners, PDs, GCs and in-house attorneys.
• Work with multiple departments to identify new opportunities and penetrate the market.
• Exhibit deep knowledge of PLI products and the legal profession.
• Occasional travel as required.

Skills

Relationship management

Account management

Salesforce

Microsoft Office

Time management

Executive presence

Communication

Self-motivated

Teamwork

Deadline-driven

Education

Bachelore2: Degree

J.D. preferred

Tools

Salesforce

Microsoft Office

Job description

Practising Law Institute (PLI) is seeking a Membership Account Manager to manage a growing book of business in the United States. The role focuses on retaining existing accounts, renewing and cross-selling to meet targets while delivering high-touch service to partners, directors, and in-house counsel through visits and virtual demos.

Reporting to the Regional Director, you will collaborate with multiple teams to uncover new opportunities, demonstrate PLI products, and travel occasionally to