Strategic Manufacturing Account Manager | Grow Key Accounts

Atrium; Bridgewater (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Atrium is seeking an Account Manager (Manufacturing) to oversee a key portfolio of industrial customers across North America. You will coordinate with Engineering, Production, and Logistics to meet production timelines and grow revenue.

The role requires 3+ years in B2B manufacturing/industrial account management, strong communication and negotiation skills, and the ability to travel up to 20%. A Bachelor’s degree in a related field is preferred.

Qualifications

• 3+ years of B2B account management or sales in manufacturing/industrial sectors.
• Strong understanding of manufacturing processes, lead times and supply chain considerations.
• Proven ability to manage multiple accounts in a fast-paced environment.
• Excellent communication, negotiation and relationship-building skills.
• Analytical skills to interpret sales and operational data.
• Proficiency with CRM systems (Salesforce, HubSpot) and MS Office.
• Detail-oriented with strong organizational skills.

Responsibilities

• Serve as the primary contact for assigned accounts to ensure satisfaction and retention.
• Develop understanding of customer requirements, applications, and production schedules to anticipate needs.
• Prepare quotes, proposals, and pricing with Sales Leadership and Finance.
• Collaborate with Engineering, Production, Quality, and Logistics to ensure timely order fulfillment.
• Monitor order status, lead times, and inventory levels, and communicate updates to customers.
• Analyze sales data and account performance to identify growth opportunities and risks.
• Conduct regular business reviews with key accounts to discuss performance and new opportunities.
• Support new product introductions and customer onboarding.
• Maintain accurate CRM records of contacts, activities, opportunities and forecasts.
• Participate in trade shows, customer visits, and on-site meetings as needed.
• Assist in resolving customer complaints and quality issues with Quality and Operations teams.

Skills

Account management

B2B sales

Customer relationship

Negotiation

Communication

Analytical thinking

Travel up to 20%

Education

Bachelor's degree in Business or related field

Equivalent combination of education and experience

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Atrium is seeking an Account Manager (Manufacturing) to oversee a key portfolio of industrial customers across North America. You will coordinate with Engineering, Production, and Logistics to meet production timelines and grow revenue.

The role requires 3+ years in B2B manufacturing/industrial account management, strong communication and negotiation skills, and the ability to travel up to 20%. A Bachelor’s degree in a related field is preferred.