Strategic Account Manager - Manufacturing Solutions

Job Juncture; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Account Manager in a manufacturing setting is the primary liaison for key customer accounts, building long-term relationships and supporting commercial activities. You will collaborate with internal teams to ensure successful execution of customer programs throughout the lifecycle.

You will be relationship-driven, commercially minded, highly organized, and comfortable with both customers and cross-functional teams. Travel is expected to cover strategic accounts and ongoing account support.

Qualifications

• Experience in managing key customer accounts in a manufacturing environment.
• Proficiency with ERP systems and data-driven business reporting.
• Excellent communication and relationship management skills.

Responsibilities

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Skills

Customer relationship management

ERP systems

Communication skills

Tools

Microsoft Excel

Business reporting tools

Job description

Account Manager in a manufacturing setting is the primary liaison for key customer accounts, building long-term relationships and supporting commercial activities. You will collaborate with internal teams to ensure successful execution of customer programs throughout the lifecycle.

You will be relationship-driven, commercially minded, highly organized, and comfortable with both customers and cross-functional teams. Travel is expected to cover strategic accounts and ongoing account support.