Strategic Managed Services Program Manager

LogicalisUS; United States; On-site; USD 99,000 - 134,000; Full time

Job summary

Logicalis is seeking a Program Manager to provide leadership for one or more strategic managed services customers. This role serves as the primary operational interface for assigned customer programs and is accountable for service delivery coordination, governance, escalation management, risk management, and cross-functional alignment across Logicalis service groups supporting those engagements.

The successful candidate will be an experienced program leader with exceptional problem-solving,

Qualifications

• 7+ years of experience in program management, managed services, IT outsourcing, customer success, or related leadership roles.
• Demonstrated success managing complex enterprise customer relationships in a high-touch environment.
• Strong program management skills including issue tracking, governance discipline, risk management, and action-item accountability.
• Exceptional communication skills with executives, engineers, sales, and finance stakeholders.
• Proven ability to manage escalations, translate conflict into productive action, and influence outcomes without direct authority.
• Strong judgment, executive presence, and ability to coordinate resources across a matrixed organization.
• Ability to understand technical concepts well enough to coordinate the right resources without being the technical owner.

Responsibilities

• Serve as the primary operational interface for assigned customer programs and own service delivery outcomes.
• Build trusted relationships with customer executives and partners across programs.
• Lead governance processes, escalation protocols, and service commitments.
• Coordinate activities across Service Delivery, Engineering, Security, Project Management, Sales, and Finance.
• Identify operational risks and develop mitigation plans.
• Facilitate monthly, quarterly, and annual business reviews for assigned programs.
• Translate complex discussions into executive-ready communications.

Skills

Program management

Escalation management

Executive communication

Stakeholder coordination

Risk management

Education

Bachelor’s Degree in a related field

PMP or ITIL or similar program/service management credentials

Job description

Logicalis is seeking a Program Manager to provide leadership for one or more strategic managed services customers. This role serves as the primary operational interface for assigned customer programs and is accountable for service delivery coordination, governance, escalation management, risk management, and cross-functional alignment across Logicalis service groups supporting those engagements.

The successful candidate will be an experienced program leader with exceptional problem-solving,