Managed Services Program Manager

Triwill Group; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Triwill Group, listed on behalf of a partner company, is seeking a Managed Services Program Manager based in the United States. You will lead strategic customer programs and serve as the primary operational point of accountability for service delivery outcomes.

You will build trusted relationships with enterprise customers, including executive stakeholders and operational leaders, while ensuring commitments are met.

Qualifications

• Experience managing enterprise customer programs.
• Strong ability to translate customer concerns into internal actions.
• Experience communicating with executive stakeholders.

Responsibilities

• Lead strategic customer programs and serve as the primary operational point of accountability for service delivery outcomes.
• Build trusted relationships with enterprise customers, including executive stakeholders and operational leaders.
• Coordinate cross-functional teams across service delivery, engineering, security, support, sales, finance, and project management.
• Oversee governance, risk management, escalations, service performance, and continuous improvement initiatives across assigned accounts.
• Translate customer concerns into structured internal action and ensure complex issues are resolved effectively.
• Lead executive business reviews and communicate service performance, risks, priorities, and improvement plans to senior stakeholders.
• Influence outcomes through collaboration rather than direct authority.

Skills

Program management

Stakeholder management

Cross-functional leadership

Operations leadership

Education

Bachelor's degree in a relevant field

Tools

MS Office Suite

PM Tools (e.g., MS Project/Asana)

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Managed Services Program Manager based in United States.

The Managed Services Program Manager will lead strategic customer programs and serve as the primary operational point of accountability for service delivery outcomes.

You will build trusted relationships with enterprise customers, including executive stakeholders and operational leaders, while ensuring commitments are consistently met.

The role coordinates cross-functional teams across service delivery, engineering, security, support, sales, finance, and project management.

You will oversee governance, risk management, escalations, service performance, and continuous improvement initiatives across assigned accounts.

A key focus will be translating customer concerns into structured internal action and ensuring complex issues are resolved effectively.

You will also lead executive business reviews and communicate service performance, risks, priorities, and improvement plans to senior stakeholders.

This is an influential, customer-facing leadership role suited to a strong program manager who can drive outcomes through collaboration rather than direct authority.