Strategic Managed Services Lead for Global Accounts

Equinix; Dallas (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Equinix in Dallas seeks an experienced Service Management professional to lead post-sale activities for enterprise accounts. You will own issue resolution, drive cross-functional collaboration, and deliver executive-level reviews and dashboards.

The role requires 5+ years in related fields, strong stakeholder engagement, and familiarity with ITSM platforms such as ServiceNow and Jira Service Management. A results-driven mindset and data-driven reporting are essential.

Qualifications

• 5+ years in Service Management, Technical Account Management, Customer Success, IT Operations, or related role.
• Excellent relationship management, communication, and stakeholder engagement.
• Bachelor’s degree in information technology, computer science, engineering, or business.

Responsibilities

• Manage post-sale customer relationships and resolve issues.
• Prepare and present executive reviews, KPI dashboards, and service metrics.
• Coordinate with cross-functional teams (Sales, Billing, Operations) to improve outcomes.
• Identify root causes of service issues and drive corrective actions.
• Develop and deliver QBR materials and service improvement plans.
• Create ad hoc reports and data visualizations for clients.
• Handle executive escalations and post-mortem reviews.

Skills

Relationship management

Stakeholder engagement

Communication skills

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in IT/CS/Engineering/Business

Tools

ServiceNow

Jira Service Management

ITSM tools

Job description

Equinix in Dallas seeks an experienced Service Management professional to lead post-sale activities for enterprise accounts. You will own issue resolution, drive cross-functional collaboration, and deliver executive-level reviews and dashboards.

The role requires 5+ years in related fields, strong stakeholder engagement, and familiarity with ITSM platforms such as ServiceNow and Jira Service Management. A results-driven mindset and data-driven reporting are essential.