Strategic MADI Program Manager

Capital One National Association; Richmond (VA); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One National Association seeks a Manager to lead MADI Program Management within AML Modeling and Advanced Data Insights. You will champion well-managed processes, associate engagement, and continuous improvement in a highly matrixed environment.

You will solve complex problems, engage partners, and drive scalable solutions while building trusted relationships across leadership and teams. A strong communicator and proactive innovator, you’ll help optimize workflows and programs.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 5 years of Project Management, Process Management, Program Management, or Change Management experience.
• At least 3 years of experience in Data Management, Risk Management, Compliance, or Audit.
• At least 3 years of experience supporting, partnering with, and interacting with internal business clients.
• At least 2 years of experience writing communications and presenting to leadership audiences.
• At least 2 years of experience working with cross-functional teams in Tech, Product, Design, or Data.

Responsibilities

• Drive excellence across the organization by solving challenges, optimizing workflows, and improving transparency and scalability.
• Lead associate engagement and culture-building processes across MADI, including onboarding and training programs.
• Coordinate with AML COS team to scale initiatives and share best practices.
• Design and maintain organizational mechanisms and routines for efficient, cohesive operations.
• Support MADI ceremonies and processes including PI planning, prioritization, and dependency management.
• Assist the ERO GenAI Community of Practice, including quarterly summits and monitoring.
• Build relationships across AML Advisory, FCIO, ESRA, Risk Tech and partner orgs to drive results.
• Support project management for large-scale MADI initiatives and budgeting/resource management.

Skills

Problem solving

Self-starter

Stakeholder engagement

Process improvement

Judgment & risk management

Communication

Curiosity

Education

Bachelor's Degree or Military experience

Master’s degree

Job description

Capital One National Association seeks a Manager to lead MADI Program Management within AML Modeling and Advanced Data Insights. You will champion well-managed processes, associate engagement, and continuous improvement in a highly matrixed environment.

You will solve complex problems, engage partners, and drive scalable solutions while building trusted relationships across leadership and teams. A strong communicator and proactive innovator, you’ll help optimize workflows and programs.