Strategic LTC Pharmacy Account Manager — Northeast PA

Concept Pharmacy; Scranton (Lackawanna County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Paid holidays

Job summary

Concept Pharmacy Services is seeking a Long-Term Care (LTC) Pharmacy Account Manager to develop and maintain relationships with our long-term care facility partners throughout Northeast Pennsylvania.

In this role, you’ll serve as the primary point of contact for assigned facilities, coordinating with facility leaders, nursing teams, and pharmacy staff. Expect regular visits and close collaboration with internal teams to ensure exceptional service.

Qualifications

• Be the primary contact for assigned LTC facilities.
• Coordinate with pharmacy teams to resolve issues.
• Maintain regular communication with facility leadership and monitor satisfaction.

Responsibilities

• Build and maintain strong professional relationships with assigned long-term care facilities.
• Serve as the primary pharmacy contact for facility leadership and staff.
• Conduct routine facility visits and account reviews, generally every 6–8 weeks.
• Maintain a daily territory visit schedule and current facility contact lists.
• Identify facility concerns and coordinate timely resolution with the appropriate pharmacy departments.
• Maintain regular communication with facility leadership and monitor customer satisfaction.
• Communicate important pharmacy updates, changes, notifications, and enhancements to assigned facilities.
• Work closely with pharmacy, pharmacist, delivery, billing, and other internal teams.
• Document significant account issues, complaints, and resolutions.
• Communicate facility needs, trends, and service expectations to pharmacy management.
• Assist with onboarding new accounts, including meetings, scheduling, and training.
• Attend weekly Account Manager meetings and maintain accurate facility information in the pharmacy database.

Skills

Relationship management

Strong organization

Communication

Problem solving

Job description

Concept Pharmacy Services is seeking a Long-Term Care (LTC) Pharmacy Account Manager to develop and maintain relationships with our long-term care facility partners throughout Northeast Pennsylvania.

In this role, you’ll serve as the primary point of contact for assigned facilities, coordinating with facility leaders, nursing teams, and pharmacy staff. Expect regular visits and close collaboration with internal teams to ensure exceptional service.