Long-Term Care (LTC) Pharmacy Account Manager

Concept Pharmacy; Scranton (Lackawanna County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Paid holidays

Job summary

Concept Pharmacy Services is seeking a Long-Term Care (LTC) Pharmacy Account Manager to develop and maintain relationships with our long-term care facility partners throughout Northeast Pennsylvania.

In this role, you’ll serve as the primary point of contact for assigned facilities, coordinating with facility leaders, nursing teams, and pharmacy staff. Expect regular visits and close collaboration with internal teams to ensure exceptional service.

Qualifications

• Be the primary contact for assigned LTC facilities.
• Coordinate with pharmacy teams to resolve issues.
• Maintain regular communication with facility leadership and monitor satisfaction.

Responsibilities

• Build and maintain strong professional relationships with assigned long-term care facilities.
• Serve as the primary pharmacy contact for facility leadership and staff.
• Conduct routine facility visits and account reviews, generally every 6–8 weeks.
• Maintain a daily territory visit schedule and current facility contact lists.
• Identify facility concerns and coordinate timely resolution with the appropriate pharmacy departments.
• Maintain regular communication with facility leadership and monitor customer satisfaction.
• Communicate important pharmacy updates, changes, notifications, and enhancements to assigned facilities.
• Work closely with pharmacy, pharmacist, delivery, billing, and other internal teams.
• Document significant account issues, complaints, and resolutions.
• Communicate facility needs, trends, and service expectations to pharmacy management.
• Assist with onboarding new accounts, including meetings, scheduling, and training.
• Attend weekly Account Manager meetings and maintain accurate facility information in the pharmacy database.

Skills

Relationship management

Strong organization

Communication

Problem solving

Job description

Concept Pharmacy Services is seeking aLong-Term Care (LTC) Pharmacy Account Managerto develop and maintain strong relationships with our long-term care facility partners throughoutNortheast Pennsylvania.

Territory: Northeast Pennsylvania
Position Type: Full-Time

In this role, you’ll serve as the primary point of contact for assigned facilities, working closely with facility administrators, Directors of Nursing, nursing teams, business office personnel, pharmacists, delivery staff, billing, and other pharmacy departments. The ideal candidate is highly organized, relationship-focused, and skilled at identifying concerns and coordinating timely solutions.

Key Responsibilities

• Build and maintain strong professional relationships with assigned long-term care facilities.

• Serve as the primary pharmacy contact for facility leadership and staff.

• Conduct routine facility visits and account reviews, generally every 6–8 weeks.

• Maintain a daily territory visit schedule and current facility contact lists.

• Identify facility concerns and coordinate timely resolution with the appropriate pharmacy departments.

• Maintain regular communication with facility leadership and monitor customer satisfaction.

• Communicate important pharmacy updates, changes, notifications, and enhancements to assigned facilities.

• Work closely with pharmacy, pharmacist, delivery, billing, and other internal teams.

• Document significant account issues, complaints, and resolutions.

• Communicate facility needs, trends, and service expectations to pharmacy management.

• Assist with onboarding new accounts, including meetings, scheduling, and training.

• Attend weekly Account Manager meetings and maintain accurate facility information in the pharmacy database.

Benefits

Concept Pharmacy Services offers benefits for this full-time position, including:

• Health insurance

• Paid time off

• 401(k)

• Paid holidays

If you’re an organized, service-driven professional who enjoys building relationships and working directly with healthcare teams, we’d like to hear from you.