LTC Pharmacy Account Manager — Northeast PA Growth

Premium Services 247; Wilkes-Barre (Luzerne County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Paid holidays

Job summary

Concept Pharmacy Services in Northeast Pennsylvania is seeking a Long-Term Care Pharmacy Account Manager to develop and maintain relationships with LTC facility partners. This full-time role covers the Northeast Pennsylvania territory.

You will serve as the primary contact for facility administrators and nursing teams, coordinating with pharmacy staff, delivery, billing, and other departments. The ideal candidate is organized, service-driven, and excels at resolving concerns.

Qualifications

• Strong relationship-building skills with healthcare partners.
• Highly organized with attention to detail and problem-solving.

Responsibilities

• Build and maintain strong professional relationships with assigned long-term care facilities.
• Serve as the primary pharmacy contact for facility leadership and staff.
• Conduct routine facility visits and account reviews, generally every 6–8 weeks.
• Maintain a daily territory visit schedule and current facility contact lists.
• Identify facility concerns and coordinate timely resolution with the appropriate pharmacy departments.
• Maintain regular communication with facility leadership and monitor customer satisfaction.
• Communicate important pharmacy updates, changes, notifications, and enhancements to assigned facilities.
• Work closely with pharmacy, pharmacist, delivery, billing, and other internal teams.
• Document significant account issues, complaints, and resolutions.
• Communicate facility needs, trends, and service expectations to pharmacy management.
• Assist with onboarding new accounts, including meetings, scheduling, and training.
• Attend weekly Account Manager meetings and maintain accurate facility information in the pharmacy database.

Job description

Concept Pharmacy Services in Northeast Pennsylvania is seeking a Long-Term Care Pharmacy Account Manager to develop and maintain relationships with LTC facility partners. This full-time role covers the Northeast Pennsylvania territory.

You will serve as the primary contact for facility administrators and nursing teams, coordinating with pharmacy staff, delivery, billing, and other departments. The ideal candidate is organized, service-driven, and excels at resolving concerns.