Key Accounts Logistics Executive: Growth & Solutions

Echo Global Logistics, Inc; Chicago (IL); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Echo Global Logistics in Chicago, IL is seeking an Account Executive to manage key accounts, coordinate daily shipments, and proactively resolve billing or shipping issues. You will develop expertise in our technology and shipping patterns to offer tailored solutions.

Responsibilities include collaborating across departments, ensuring timely billing, and delivering excellent client service. A BA/BS with strong GPA and 1–3 years of customer service are required.

Qualifications

• BA/BS Degree with high GPA
• One to three years of customer service experience in a business services environment
• Strong communication skills, both written and verbal
• Calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality

Responsibilities

• Partner with teams and across departments to manage the shipping process for clients, ensuring accuracy and timeliness of billing and proactively notifying clients of changes
• Manage existing key account relationships and offer solutions based on shipping patterns and needs; resolve issues such as missed pickups, late deliveries, damaged freight or billing discrepancies
• Proactively communicate any issues to the client
• Coordinate all daily shipments through phone, email and Echo’s client-facing web portal
• Ensure billing accuracy and timeliness while notifying clients of changes
• Gain competency with Echo’s technology and educate clients on its benefits
• Collaborate with Echo departments to track shipments, resolve discrepancies and file claims fully and timely

Skills

Communication skills

Calm under pressure

Business acumen

Transportation knowledge

Team player

Customer service experience

Education

BA/BS Degree with high GPA

Job description

Echo Global Logistics in Chicago, IL is seeking an Account Executive to manage key accounts, coordinate daily shipments, and proactively resolve billing or shipping issues. You will develop expertise in our technology and shipping patterns to offer tailored solutions.

Responsibilities include collaborating across departments, ensuring timely billing, and delivering excellent client service. A BA/BS with strong GPA and 1–3 years of customer service are required.