Strategic Loan Servicing Lead, Wholesale Lending

JPMorgan Chase & Co.; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Charlotte, NC seeks a Loan Servicing Professional in Wholesale Lending Services to support syndication and bilateral loan transactions.

You will serve as the primary servicing contact for borrowers and lenders, ensuring accurate accounting, timely payments, and strong client service. The role requires 5+ years in commercial lending, solid Treasury product knowledge, and excellent communication.

Qualifications

• 5 or more years Commercial or Asset Based Lending experience.
• 3 or more years of exceptional customer service experience.
• Thorough understanding of Treasury Products.
• Excellent written/verbal communication skills.
• Ability to collaborate with multiple stakeholders.
• Strong analytical thinker who connects data and systems.
• Organizational skills for high-volume, deadline-driven work.

Responsibilities

• Provide deal origination and execution support to Asset Based Lending bank deal teams as the primary loan servicing contact.
• Administer excellence in the customer experience for both internal and external customers.
• Provide feedback to deal structuring team on market trends and feasibility.
• Read and interpret complex credit agreements with attorneys when applicable.
• Perform quality control on new deals, restructures and amendments.
• Oversee loan activity (funding, re-pricings, payments) as instructed by the client.
• Calculate and track complex interest and fee accruals across rate levels.
• Reconcile daily funding and payment activity and monitor past due amounts.

Skills

Commercial Lending

Asset Based Lending

Customer Service

Treasury Products

Written & Verbal Communication

Analytical Thinking

Organizational Skills

Education

Bachelor's degree in business, finance or accounting

Tools

Loan IQ

Excel

Power Query

Alteryx

Python

R

Job description

JPMorgan Chase & Co. in Charlotte, NC seeks a Loan Servicing Professional in Wholesale Lending Services to support syndication and bilateral loan transactions.

You will serve as the primary servicing contact for borrowers and lenders, ensuring accurate accounting, timely payments, and strong client service. The role requires 5+ years in commercial lending, solid Treasury product knowledge, and excellent communication.