Loan Servicing Associate - Asset Based Lending

JPMorganChase; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorganChase in Charlotte seeks a Loan Servicing Professional in Wholesale Lending Services to support syndicated and bilateral loans for large corporate transactions. You will interact with borrowers, lenders, and business partners, delivering a top-tier servicing experience.

The role requires deep knowledge of credit agreements, Treasury products, and high-volume operations. Strong communication, analytic, and Excel skills are essential in a fast-paced setting.

Qualifications

• 5+ years in Commercial or Asset Based Lending or equivalent
• 3+ years of exceptional customer service experience
• Understanding of Treasury Products and credit documentation
• Excellent written and verbal communication skills
• Ability to collaborate with multiple stakeholders
• Strong analytical thinking and data interpretation
• Organizational skills in a high-volume, deadline-driven environment
• Proficiency with Microsoft Office applications, especially Excel
• Knowledge of syndicated/bilateral loan agreements

Responsibilities

• Provide loan servicing contact for internal/external clients and resolve issues
• Oversee deal activity including funding, payments and re-pricing under credit agreements
• Read and interpret credit documentation with legal teams when applicable
• Perform quality control on new deals, restructures and amendments
• Reconcile funding and payment activity and monitor past-due amounts
• Coordinate with deal teams on operational feasibility and market trends
• Support deal origination and execution teams as needed
• Maintain strong customer experience for internal and external stakeholders

Skills

Lending experience

Customer service

Treasury products

Written and verbal communication

Stakeholder collaboration

Analytical thinking

Organizational skills

Excel proficiency

Self-starter

Credit agreements interpretation

Education

Bachelor's degree in business/finance

Tools

Loan IQ

Excel

Job description

Job Description

Unlock your potential with us! Join a dynamic team in Commercial & Investment Banking, where every transaction shapes the financial landscape and drives business success.

Job Description

Unlock your potential with us! Join a dynamic team in Commercial & Investment Banking, where every transaction shapes the financial landscape and drives business success.
As a Loan Servicing Professional in Wholesale Lending Services, you will provide operational support on syndicated and bilateral loans for the largest and most sophisticated corporate loan transactions. You will have direct contact with borrowers, lenders, and business partners, delivering excellence in the servicing experience with high levels of satisfaction.

Job Responsibilities

• Provide deal origination and execution support to Asset Based Lending bank deal teams as the primary loan servicing contact for internal/external clients for issues and resolutions.
• Administer excellence in the customer experience for both internal and external customers
• Provide feedback to deal structuring team on operational market trends and any operational feasibility
• Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable
• Perform quality control on new deals, restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracy
• Oversee loan activity (funding, re-pricings, payments) as instructed by the client in accordance with credit agreements
• Calculate and track complex interest and fee accruals at various rate levels across changing lender distributions
• Reconcile daily funding and payment activity to account for all daily cash transactions, initiate and reconcile automated funds movement, monitor and elevate past due principal, interest, & fees

Required Qualifications, Capabilities And Skills

• 5 or more years Commercial or Asset Based Lending experience
• 3 or more years of demonstrated Exceptional Customer Service experience
• Thorough understanding of Treasury Products
• Excellent Written/Verbal Communication skills
• Proven ability to collaborate with multiple stakeholders
• Strong Analytical Thinker who can identify connections between various pieces of data and systems while quickly articulating client impact
• Strong Organizational skills with ability to function efficiently in a high volume, fast-paced, deadline-oriented environment while maintaining service level agreements
• Proficient in Microsoft Office applications with strong Excel skills
• Highly motivated self-starter
• Knowledge of reading and interpreting syndicated or bilateral credit pre/post-close agreements

Preferred Qualifications, Capabilities, And Skills

• Loan IQ experience.
• Bachelor's degree in business, in finance or accounting, with a preference for a data analytics minor for data processing roles. Proficiency in tools like Excel Power Query, Alteryx, Python, and R is a plus.
• Ability to analyze collateral, assess eligibility, ensure loan accuracy, process Borrowing Base Certificate's, review legal documents, and perform month-end reconciliations. Five to seven years in accounting or finance, with Asset Based Lending automation experience in finance companies.
• Strong analytical skills, attention to detail, proficiency in Microsoft Office (especially Excel) and monitoring systems. Excellent communication, teamwork, and multitasking abilities in a dynamic environment.
• Risk & Control Oversight or Governance
• Quality Assurance and/or Quality Control
• Process Improvement & Operational Efficiency

Additional Information

• This role requires working in the office five days a week.
• Relocation assistance is not available for the role.
• Role is not eligible for H1B or immigration sponsorship.

Federal Deposit Insurance Act

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organisations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.