Impactful Loan Servicing Specialist - Client Support

Next Frontier Capital; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Charlotte is seeking a Loan Servicing Specialist III to provide frontline operational support across loan servicing topics. You will handle inquiries, process transactions, research issues, and apply policies to achieve accurate, timely outcomes.

This role emphasizes collaboration, attention to detail, and adaptability in a fast-paced environment. You will work with teammates to improve client experience, document interactions, and comply with established guidelines while

Qualifications

• Experience in client service operations, including inquiry handling and transaction processing.
• Ability to apply written procedures to investigate issues and resolve non-routine requests.
• Strong verbal and written communication skills, including effective questioning and active listening.
• Strong attention to detail with ability to maintain data accuracy and integrity.
• Ability to manage multiple tasks and prioritize work in a deadline-driven environment.
• Ability to work effectively in a team environment and adapt to process changes.
• Customer-focused mindset with ability to de-escalate and resolve concerns professionally.
• Proficiency with Microsoft Windows and Microsoft Office, including working across multiple applications.

Responsibilities

• Provide daily operational support by responding to client inquiries across loan servicing topics
• Process servicing transactions accurately and in accordance with established procedures
• Research and resolve issues by reviewing account activity, documentation, and system history
• Apply policies and procedures to address non-routine situations and determine next steps
• Escalate risks, exceptions, or high-impact issues using defined escalation paths
• Use probing questions to confirm the request and set clear expectations on resolution and timing
• Document interactions, actions taken, and outcomes to ensure a complete record
• Identify appropriate services to discuss based on client needs and approved guidance
• Meet quality, productivity, and timeliness expectations in a fast-paced environment
• Partner with teammates and leaders to share trends, improve processes, and reduce errors

Skills

Client service operations

Issue investigation

Strong communication

Attention to detail

Multitasking

Team collaboration

Customer-focused

Microsoft Windows

Microsoft Office

Tools

Case management tools

Workflow tools

CRM systems

Multiple applications

Job description

JPMorgan Chase & Co. in Charlotte is seeking a Loan Servicing Specialist III to provide frontline operational support across loan servicing topics. You will handle inquiries, process transactions, research issues, and apply policies to achieve accurate, timely outcomes.

This role emphasizes collaboration, attention to detail, and adaptability in a fast-paced environment. You will work with teammates to improve client experience, document interactions, and comply with established guidelines while