Strategic Legal Client Services Lead

Mercor; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Mercor is building a legal client function to serve law firms, corporate legal departments, and legal tech providers. The role focuses on identifying and onboarding clients, testing service models for confidentiality and data sensitivity, and creating early playbooks for how Mercor serves legal clients.

You will lead client conversations end-to-end, qualify needs, and structure terms to fit procurement norms, collaborating with Legal and Finance to move quickly yet rigorously.

Qualifications

• Experience identifying and onboarding legal clients and partners.
• Ability to create playbooks for services tailored to the legal sector.

Responsibilities

• Identify, engage, and onboard legal clients and partners.
• Test and iterate on service models for legal-sector needs.
• Create early playbooks for Mercor's legal clients.
• Lead client conversations end-to-end from scoping through renewal.
• Qualify client needs, define mutual value, and drive engagements to close.
• Structure commercial terms suited to law firms' and legal departments' procurement, engagement, and risk norms.
• Own negotiations on pricing, scope, timelines, and obligations with legal clients.
• Work closely with Legal and Finance to move quickly without sacrificing rigor.
• Navigate data rights, confidentiality, privilege, and security requirements specific to the legal industry.
• Act as the primary point of contact for legal-sector clients and senior stakeholders.
• Manage complex, multi-party relationships with clarity and credibility.
• Align internal teams around legal client priorities.

Skills

Client engagement

Negotiation

Stakeholder management

Contracting

Job description

Mercor is building a legal client function to serve law firms, corporate legal departments, and legal tech providers. The role focuses on identifying and onboarding clients, testing service models for confidentiality and data sensitivity, and creating early playbooks for how Mercor serves legal clients.

You will lead client conversations end-to-end, qualify needs, and structure terms to fit procurement norms, collaborating with Legal and Finance to move quickly yet rigorously.