Legal Client Services Lead – Growth & Partnerships

mercor.com; San Francisco (CA); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Bi-annual bonus

Generous equity grant

Relocation bonus

Housing stipend

Meal stipend

Equinox membership

Laundry reimbursement

Wellness reimbursement

Health, Dental, Vision insurance

Job summary

Mercor is seeking a seasoned professional to build and lead the Legal Client Function, engaging law firms, corporate legal teams, and legal-tech partners. You will design service models, draft early playbooks, and own end-to-end client engagements and commercial negotiations.

You will manage multi-stakeholder relationships, collaborate with Legal, Finance, and Product, and help scale the legal book of business while maintaining rigorous data and confidentiality standards.

Qualifications

• 5+ years in client service or related roles serving legal clients.
• Proven experience negotiating and closing contracts.
• Track record managing high-stakes external stakeholders (risk, conflicts, procurement).
• Direct experience with data products.
• Prior experience at AmLaw 200 or equivalent legal organizations.

Responsibilities

• Identify, engage, and onboard legal clients and partners, including law firms, corporate legal departments, legal tech companies, and alternative legal service providers.
• Test and iterate on service models tailored to legal-sector needs (confidentiality, privilege, conflicts, data sensitivity, and procurement cycles).
• Create early playbooks for how Mercor serves legal clients.
• Lead client conversations end-to-end, from scoping through renewal and expansion.
• Qualify client needs, define mutual value, and drive engagements to close.
• Structure commercial terms suited to law firms' and legal departments' procurement, engagement, and risk norms.
• Own negotiations on pricing, scope, timelines, and obligations with legal clients.
• Work closely with Legal and Finance to move quickly without sacrificing rigor.
• Navigate data rights, confidentiality, privilege, and security requirements specific to the legal industry.
• Act as the primary point of contact for legal-sector clients and senior stakeholders, including managing partners, general counsel, and innovation and knowledge management leaders.
• Manage complex, multi-party relationships (partners, GCs, risk and conflicts, procurement, IT and security teams) with clarity and credibility.
• Align internal teams (Product, Research, Ops, Legal) around legal client priorities.
• Start hands-on: build client lists, run outreach, draft docs, close deals yourself.
• Identify patterns and convert them into repeatable processes as the legal book of business scales.

Skills

Client service

Account management

Business development

Commercial negotiations

Data products

Job description

Mercor is seeking a seasoned professional to build and lead the Legal Client Function, engaging law firms, corporate legal teams, and legal-tech partners. You will design service models, draft early playbooks, and own end-to-end client engagements and commercial negotiations.

You will manage multi-stakeholder relationships, collaborate with Legal, Finance, and Product, and help scale the legal book of business while maintaining rigorous data and confidentiality standards.