Healthcare Client Services Lead: Growth & Strategy

Mercor; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Bi-annual performance bonus

Equity grant

Relocation bonus

Housing stipend

Meals stipend

Equinox membership

Laundry reimbursement

Wellness reimbursement

Health insurance

Job summary

Mercor is hiring a Client Services Lead to own relationships with healthcare and life sciences clients—from first contact through growth. You will sit at the intersection of client management, data strategy, contracting, and stakeholder alignment to ensure clients gain maximum value from Mercor's expert network and data products.

This role is highly autonomous and scrappy: you’ll build the healthcare client function largely from scratch while coordinating with Legal, Finance, Product, Research,

Qualifications

• 5+ years in Client Service, Account Management, or Commercial roles serving healthcare or life sciences clients.
• Proven experience negotiating and closing contracts.
• Track record managing high-stakes external stakeholders, including clinical and compliance functions.

Responsibilities

• Build the Healthcare Client Function (0-1).
• Lead client conversations end‑to‑end, from scoping through renewal and expansion.
• Structure commercial terms suited to healthcare organizations' procurement and compliance norms.
• Own negotiations on pricing, scope, timelines, and obligations with healthcare clients.
• Navigate data rights, privacy, and compliance requirements specific to healthcare (e.g., HIPAA).
• Align internal teams around healthcare client priorities.

Skills

Client management

Negotiation

Stakeholder management

Data products

Healthcare domain

Job description

Mercor is hiring a Client Services Lead to own relationships with healthcare and life sciences clients—from first contact through growth. You will sit at the intersection of client management, data strategy, contracting, and stakeholder alignment to ensure clients gain maximum value from Mercor's expert network and data products.

This role is highly autonomous and scrappy: you’ll build the healthcare client function largely from scratch while coordinating with Legal, Finance, Product, Research,