Client Services Lead, Legal

Mercor; San Francisco (CA); Presencial; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Mercor is building a legal client function to serve law firms, corporate legal departments, and legal tech providers. The role focuses on identifying and onboarding clients, testing service models for confidentiality and data sensitivity, and creating early playbooks for how Mercor serves legal clients.

You will lead client conversations end-to-end, qualify needs, and structure terms to fit procurement norms, collaborating with Legal and Finance to move quickly yet rigorously.

Formación

• Experience identifying and onboarding legal clients and partners.
• Ability to create playbooks for services tailored to the legal sector.

Responsabilidades

• Identify, engage, and onboard legal clients and partners.
• Test and iterate on service models for legal-sector needs.
• Create early playbooks for Mercor's legal clients.
• Lead client conversations end-to-end from scoping through renewal.
• Qualify client needs, define mutual value, and drive engagements to close.
• Structure commercial terms suited to law firms' and legal departments' procurement, engagement, and risk norms.
• Own negotiations on pricing, scope, timelines, and obligations with legal clients.
• Work closely with Legal and Finance to move quickly without sacrificing rigor.
• Navigate data rights, confidentiality, privilege, and security requirements specific to the legal industry.
• Act as the primary point of contact for legal-sector clients and senior stakeholders.
• Manage complex, multi-party relationships with clarity and credibility.
• Align internal teams around legal client priorities.

Conocimientos

Client engagement

Negotiation

Stakeholder management

Contracting

Descripción del empleo

About Mercor

Mercor's mission is to organize human intelligence for the AI economy. We build the infrastructure that enables frontier AI labs and enterprises to train, evaluate, and improve AI on real-world professional work. More than five million experts have joined our network, and we pay out over $5 million daily for their knowledge and expertise.

We built our training and evaluation infrastructure alongside the world's leading AI labs. Now, we're bringing those capabilities to enterprises across industries, enabling them to train, evaluate, and improve AI using their own expertise and standards. Our APEX benchmarks measure how AI performs on economically valuable work, while our enterprise evaluations and post-training capabilities turn those insights into measurable improvements across real-world workflows.

Our work sits at the intersection of frontier AI, human expertise, and real-world application. We're solving problems few companies have encountered, with the opportunity to influence what the world's most advanced AI systems become capable of doing. We're looking for people who bring different perspectives, take ownership, exercise sound judgment, and hold themselves to an exceptionally high standard. You'll have the opportunity to do consequential work alongside talented colleagues who challenge one another, collaborate openly, and share a commitment to excellence.

Mercor is profitable and recently raised a $750 million Series D at a $20 billion valuation. We work in person five days a week in San Francisco, New York, and London.

What You'll Do

Build the Legal Client Function (0 → 1)

• Identify, engage, and onboard legal clients and partners, including law firms, corporate legal departments, legal tech companies, and alternative legal service providers




• Test and iterate on service models tailored to legal-sector needs (confidentiality, privilege, conflicts, data sensitivity, and procurement cycles)




• Create early playbooks for how Mercor serves legal clients

Account Ownership & Growth

• Lead client conversations end-to-end, from scoping through renewal and expansion




• Qualify client needs, define mutual value, and drive engagements to close




• Structure commercial terms suited to law firms' and legal departments' procurement, engagement, and risk norms

Contracting & Negotiation

• Own negotiations on pricing, scope, timelines, and obligations with legal clients




• Work closely with Legal and Finance to move quickly without sacrificing rigor




• Navigate data rights, confidentiality, privilege, and security requirements specific to the legal industry

Stakeholder Management

• Act as the primary point of contact for legal-sector clients and senior stakeholders, including managing partners, general counsel, and innovation and knowledge management leaders




• Manage complex, multi-party relationships (partners, GCs, risk and conflicts, procurement, IT and security teams) with clarity and credibility




• Align internal teams (Product, Research, Ops, Legal) around legal client priorities