Strategic Leader, Creative Operations & Campaign Delivery

IPG Health, LLC; New York (NY); Hybrid; USD 90,000 - 215,000; Full time

Job summary

PHd in New York seeks a Director of Creative Operations to lead a team responsible for the successful execution of digital media campaigns, ensuring efficiency, accuracy, and consistency. You will drive cross-functional collaboration, define scalable processes, and strengthen client relationships to deliver against goals.

The role requires 7+ years in creative operations or related fields, strong leadership, and expertise in digital media workflow and campaign execution.

Qualifications

• 7+ years of experience in creative operations, campaign management, or a related role within media, advertising, or marketing, including experience leading teams.
• Demonstrated success managing and developing teams, overseeing operational performance, and driving process improvements.
• Proven ability to establish scalable workflows, manage complex initiatives, and lead cross-functional collaboration.
• Strong client relationship management skills, with the ability to influence stakeholders and communicate effectively across all levels.
• Strong understanding of digital media operations, creative specifications, quality assurance, and campaign execution.
• Excellent leadership, organizational, problem-solving, and project management skills.
• Proficiency in Microsoft Office, Google Workspace, and project management tools; knowledge of Google Campaign Manager 360 or Studio is a plus.
• Knowledge and skills typically acquired through the completion of undergraduate studies in advertising, marketing, or a related field.

Responsibilities

• Lead, mentor, and develop the Creative Operations team, fostering a culture of accountability, collaboration, and professional growth.
• Provide strategic oversight of creative operations across digital media campaigns, ensuring accurate, efficient, and timely execution.
• Establish and maintain strong client relationships, serving as a trusted partner on creative operations strategy, processes, and campaign delivery.
• Define, implement, and optimize Creative Operations workflows, best practices, and standard operating procedures to improve efficiency and consistency across teams.
• Collaborate with internal department leads across Strategy, Investment, Activation, Ad Operations, and Creative Production to establish clear responsibilities, strengthen communication, and identify process efficiencies.
• Oversee team capacity, resource allocation, and performance while supporting employee development, engagement, and morale.
• Proactively identify operational challenges, resolve escalated issues, and implement scalable solutions that improve campaign execution and mitigate risk.
• Partner with agency leadership and other lines of business to standardize processes, improve collaboration, and support the continued growth of the Creative Operations function.

Job description

PHd in New York seeks a Director of Creative Operations to lead a team responsible for the successful execution of digital media campaigns, ensuring efficiency, accuracy, and consistency. You will drive cross-functional collaboration, define scalable processes, and strengthen client relationships to deliver against goals.

The role requires 7+ years in creative operations or related fields, strong leadership, and expertise in digital media workflow and campaign execution.