Strategic Leader, Consumer Experience R&D

Kraft Heinz; Illinois; Hybrid; USD 121,000 - 151,000; Full time

Benefits offered by this job

Hybrid work environment

Health benefits

401(k) & wellbeing programs

Job summary

Kraft Heinz is seeking a Senior Manager, NA R&D - Consumer Experience to lead consumer experience execution for a portfolio of brands in the North American zone. You will translate consumer needs into product design, requirements, and experience models to enable winning renovations across Food, Beverage, and Snacks.

You will manage a team of Consumer Experience scientists, partnering with Marketing, Innovation, Insights, and R&D leaders to guide concept, prototype, and validation.

Qualifications

• Translate consumer learning into product and technical decisions.
• Lead a consumer experience team across renovation and innovation.
• Ability to prioritize multiple projects and allocate resources.

Responsibilities

• Lead a high-performing Consumer Experience team enabling strong renovation and innovation outcomes.
• Translate consumer needs, behaviors, and Jobs-to-Be-Done into product and experience requirements.
• Design and execute consumer learning plans to support renovation, innovation, and technology platforms.
• Partner with R&D, Brand, Innovation, and Sensory teams to guide concept, prototype, and experience validation.
• Build and deploy consumer models, frameworks, and tools supporting product development.
• Coach and develop Consumer Experience scientists in research design and business influence.
• Identify emerging consumer needs and trends to inform future opportunities.
• Prioritize work, manage resources, and ensure on-time delivery with quality.

Skills

Consumer research

UX design

Product innovation

Cross-functional collaboration

Storytelling

People leadership

Education

Bachelor/Master/PhD in Science or Consumer Psychology

Master's degree

PhD

Job description

Kraft Heinz is seeking a Senior Manager, NA R&D - Consumer Experience to lead consumer experience execution for a portfolio of brands in the North American zone. You will translate consumer needs into product design, requirements, and experience models to enable winning renovations across Food, Beverage, and Snacks.

You will manage a team of Consumer Experience scientists, partnering with Marketing, Innovation, Insights, and R&D leaders to guide concept, prototype, and validation.